To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Working across various stakeholders you will create content strategies that align with the Salesforce and Customer Success product roadmaps and business priorities. You will help take our customer onboarding and adoption content to the next level.

　　You'll identify, review, and map content into strategies to meet stakeholder objectives. You'll also help fill gaps to ensure we have content for all of our audiences, determining what form the content should take, where it should live, and how it will find its audience. A writer at heart, you'll also jump in to support writing efforts when needed, dissecting the technical and simplifying it for various audiences.

　　The successful candidate will lead collaborative, data-driven planning; establish relationships; and have a passion for driving customer success.

　　If this sounds like you, we encourage you to apply!

　　Responsibilities

　　Work cross-functionally with stakeholders, instructional designers, writers, and creatives to develop digital content across channels (including email) that is engaging, impactful, and drives business valueConduct Program discovery with key stakeholders and develop a content strategy with a customer-first approachWork with stakeholders, SMEs, and Content Developers to create onboarding and adoption customer experiences for Success Plan customersManage content development projects from start to finishUnderstand the complexities of Salesforce product/technology so you can identify content that communicates how it works and why it mattersUnderstand existing content (i.e. Success Engagements, Expert Coaching Programs, Recommendation Maps, etc.) and how it aligns with the "right content at the right time" approachIdentify content gaps and create content that maps to customer audiences and journeysAssist in writing and copy review as needed; review copy for voice, tone, and accuracyManage and refine existing content in need of refresh and/or revampPartner with the publishing team to inventory, prioritize, and publish content into our content management systems/toolsReview content analytics to understand customer impact and advise future content creation decisionsPrioritize and manage commitments effectively in a fast-paced environmentHelp the team stay abreast of digital customer success industry trends and innovations

　　Preferred Qualifications/Skills

　　5+ years of related experience in content strategy, content development, B2B digital marketing, creative, program management, or equivalent skillsBA/BS or equivalent in technical communication, writing/composition, or similar fieldExcellent communication skills, both written and verbalHighly collaborative team player who excels in a complex, matrixed environmentAble to coordinate multiple work streams simultaneously and be equally comfortable delegating or owning tasksExperience developing a variety of content assetsUnderstanding of how to communicate across digital channels, including email, landing pages, in-app, communityStrong short-form writing and copy-editing skillsAnalytically inclined, outstanding organizational skills with thorough attention to detailStrong project management skills, including managing projects from start to finish, developing and working toward set deadlines, identifying project goals, and tracking progressProven background in developing and executing persona-focused and/or industry-specific marketing campaignsAbility to work effectively with a geographically dispersed teamAble to work independently and be a self-starter, prioritize, multitask, and perform effectively under pressureA relentless focus on the customer experienceExperience with Salesforce and/or CRM applications

　　Accommodations

　　If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

　　For New York-based roles, the base salary hiring range for this position is $102,500 to $153,700.

　　For Colorado-based roles, the base salary hiring range for this position is $93,100 to $128,100.

　　For Washington-based roles, the base salary hiring range for this position is $93,100 to $140,900.

　　For California-based roles, the base salary hiring range for this position is $102,500 to $153,700.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.