Style Crest has been an innovative distributor and manufacturer of quality products for the manufactured housing industry for over 50 years. Our products include heating and cooling units, entry steps, foundation covers, door and windows, and a wide assortment of plumbing and electrical parts designed to accommodate the unique needs of manufactured homes.

　　We are looking for a motivated individual to join our credit team! As a Collections Specialist, you will be responsible for coordinating the collection of assigned customer accounts.

　　KEY AREAS OF RESPONSIBILITIES:

　　Drives resolution of delinquent accounts and initiates collection activity by contacting each assigned account.

　　Research disputed delinquent account balances.

　　Escalates any errors, including misapplied payments, billing errors and shipping errors to proper areas for prompt resolution.

　　Develops relationships with our customers, and frequently communicates with associates at all levels of the organization including sales, customer service, accounting, and senior management as required.

　　Coordinates with customers and internal departments to reconcile customer accounts.

　　Investigates errors including misapplied payments, unapplied credits, short pays, unearned discounts, return checks, billing errors, pricing issues, traffic issues or warranty issues. Initiates appropriate action to resolve delinquent invoices.

　　Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.

　　Ability to read and interpret credit reports and bank and trade references for credit line setting. Experience in interpreting financial statements is a plus.

　　Develops positive business relationships, internally as well as externally, working closely with customer service, outside sales and DC managers.

　　Assists in special projects as requested. Provides additional support in other areas of the department or company as assigned.

　　Requirements

　　Experience: 3-5 years of commercial credit and collection experience in an MFG/distribution environment.

　　Prior success in handling a collection portfolio of high volume, delinquent accounts.

　　Education: High school diploma or equivalent. College level courses preferred.

　　Organization: Ability to prioritize and keep organized. Experience with a high volume of customers and time sensitive shipping schedules.

　　Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Can build credibility within an organization and with customers. Good business reasoning and the ability to negotiate.

　　Problem Solving: Strong problem-solving skills including root cause identification and continuous improvement.

　　Job Knowledge: Possesses/develops knowledge regarding products, procedures, and policies, understands critical issues affecting the organization.

　　Judgment: Exhibits sound and accurate judgment.

　　Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster a strong team environment.

　　Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback. Detailed-oriented, accurate, reliable, customer focused individual.

　　Follow-through: Excellent follow-through skills. Self-motivated with the ability to multi-task.

　　Benefits

　　Exceptional people deserve a competitive compensation and benefits package. Our company benefits include:

　　Medical, Dental and Vision Insurance

　　A 401(k) Plan with a Company Match

　　Paid Vacation and Holidays

　　Company Paid Life Insurance

　　Additional Voluntary Life and Disability Options