Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You’ll Do

Assist our clients on their Online or Offline bookings (for modification, cancellation or complex bookings) via phone chat or emails.

Act as the point of sale on all Domestic International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation.

Provide advice, solutions and recommendations and proactively offer additional services to our travelers (for example: hotels and cars), while ensuring compliance with our customers' travel policy and requirements.

Apply recommendations for managing calls/emails/chat to ensure complete customer satisfaction and maintain excellent relationships.

Comply with all legal standard requirements, including mandatory training, compliance and sanctions.

Meet expectations for individual/shared team goals and achieve all company KPIs.

Operate in a multi-channel service environment where you are responsible for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (e.g. call/email handling time and productivity).

Follow the established organizational procedures while respecting your schedule for various scheduled tasks.

Coach, develop and mentor more junior colleagues in the team, as needed.

Express enthusiasm and energy within the organization while always acting according to company ethics, values ​​and compliance guidelines.

Additional Accountabilities

Have a passion for customer service excellence.

Excellent professional communication skills – both written and verbal.

Fluent level of Dutch and English.

Experience working in a high touch service environment where performance is measured.

Experience working in a team.

Detail-oriented - ability to act with integrity and deal sensitively with personal and confidential traveler information.

Ability to research and resolve customer service and traveler issues independently.

Problem Solving skill, with a process improvement mindset.

Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally.

Ability to positively influence team members and peers.

Learning agility and ability to act on constructive feedback.

Key Qualifications and Attributes

Have a detailed understanding of fares and ticketing rules, for car, air, hotel travel.

Have knowledge and experience in air, rail, hotel and car booking.

Be able to calculate and process exchanges.

Have a high proficiency in GDS Amadeus.

Have a background in Business Travel, leisure or airline reservation.

Possess a strong understanding of travel trends and industry best practices.

Location

Netherlands

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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