We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　Hybrid

　　Job Description

　　Key Accountabilities:

　　Reports directly to the Manager of Independent Testing team of Integrated Compliance Services (ICS), and functionally to the Specialist, who is leading the Distribution Compliance Testing.

　　The Senior Analyst shall be responsible for providing support in carrying out Distribution Compliance testing, monitoring and quality assurance functions in Asia. The testing function includes:

　　Supporting and implementing the annual testing plan approved and providing feasible solutions to address issues identified or recommendations to improve the business process and setting up best practices.

　　Kick-off, preparation of detailed testing templates, questionnaires, gathering of information and data from the testing subjects for review and analytics, follow up questions and outstanding information, creating high quality working papers and drafting of testing reports.

　　Assisting the preparation of training materials and presentation deck to management when required.

　　Research regulations by reviewing regulatory bulletins and other sources of information.

　　Maintains good working relationship with regulatory personnel and stakeholders by consistent communication and in resolving concerns.

　　Plans and coordinates operational activities and guarantees compliance with rules and regulations.

　　Document workflows and process narratives of testing activities being performed.

　　Other ad-hoc compliance testing request arising from the immediate supervisor, market being supported or Asia Segment Compliance.

　　Job Requirements / Skills and Competencies:

　　Ability to prioritize, organize, and work on multiple tasks simultaneously

　　Eager to learn; strong motivation and enthusiasm to learning

　　Willing to support the growth of the team through training

　　Quick learner, detail oriented, exceptional task achievement skills in terms of achieving deadlines

　　Fluent in English and good report writing skill

　　Solid written and verbal communication skills. Use these skills while working with BU partners and with different levels of the organization.

　　Solid technology skills; knowledge of or ability to learn applicable compliance or business systems

　　Solid analytical and problem-solving skills

　　Strong ethical compass

　　Disciplined

　　Professional knowledge of the financial services industry including insurance and/or banking

　　Basic understanding of the regulatory environment in which the Company operates and some understanding of key compliance concepts

　　Developing negotiating, influencing, and relationship building skills

　　Ability to represent business internally (our department) and externally (outside our department) within the company

　　Ability to work with minimal supervision

　　Proven experience in Compliance / Legal / Audit

　　Proficient in MS Office Suite of products including MS Word, Excel, Power Point

　　Good interpersonal skill, flexible and adaptable when dealing with change with a strong awareness and understanding of cultural diversity

　　Ability to work independently under pressure

　　Performs analysis that requires technical and analytical skills

　　Provides higher level customer service

　　Applies technical knowledge to develop standard communications (e.g., policies, procedures, and presentations)

　　Considers an audience’s technical comprehension to determine the most appropriate message and delivery method

　　Recognizes stakeholder needs to drive decisions

　　Observe proper communication protocol in order to analyze the needs and interests of stakeholder

　　Seeks and utilizes available project/resource management tools and resources to get the job done

　　Listens to understand business challenges and applies knowledge in specialty area when responding

　　Applies understanding of policies and procedures to determine work methods.

　　Demonstrates understanding of differing business functions (e.g. typical processes and activities) and challenges

　　Applies understanding of the rules and regulations to understand the impact of changes to the business

　　Applies knowledge of service tools and processes to enhance end-user experience

　　Builds positive customer relationships by performing responsibilities consistently against high standards.

　　Discusses and conveys company’s value proposition (solutions and services)

　　Measures performance of solutions against client needs/ expectations

　　Listens for and presents relevant knowledge back to the organization to help identify business opportunities for relevant solutions/services

　　Searches for appropriate data and conducts required analyses to support business decisions

　　Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency

　　Demonstrates awareness and manages differing viewpoints within teams/areas to accomplish objectives

　　Assesses the relative importance of individual tasks and activities assigned; aligns own priorities with the objectives of the department

　　Professional Experience:

　　At least 2 to 3 years of related financial services experience

　　Background on insurance operations, sales, insurance agency (or tied agency), or auditing an insurance agency/firm.

　　Compliance, testing, banking, internal or external audit background is an advantage

　　Education :

　　College/University Degree and/or equivalent experience in Accounting, Legal, Finance, Business or related fieldsAbout Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .