At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

　　Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

　　About this role:

　　Wells Fargo is seeking a Senior Commercial Collections Representative in Wells Fargo Vendor Middle Market as part of the Wholesale Lending Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com .

　　In this role, you will:

　　Manage, review and negotiate a high risk portfolio consisting of complex delinquent loans of high level collateralized accounts which require special handling and analysis

　　Understand company policies and procedures and execute without issue

　　Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

　　Provide subject matter expertise and interpretation of procedures to less experienced individuals

　　Make decisions and resolve issues to meet business objectives

　　Interpret policies, procedures, and compliance requirements

　　Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

　　Interact with internal customers

　　Receive direction from leaders

　　Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

　　Required Qualifications:

　　4+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:

　　Commercial Collections experience

　　Customer Centric mindset

　　Advanced Microsoft Office skills (Excel, Word, Outlook, Teams)

　　Excellent analytical skills

　　Excellent verbal, written, and interpersonal communication skills

　　Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance

　　Knowledge and understanding of collections operations: compliance and governance oversight

　　Leadership skills with the ability to train and lead others

　　Ability to work in a fast-paced deadline driven environment

　　Strong organizational, multi-tasking, and prioritizing skills

　　Ability to assess current processes/procedures and make recommendations for efficiency

　　Experience resolving and working through escalated and complex customer issues

　　Ability to recognize and escalate issues to management for any process breaches

　　High-volume outbound call experience

　　Experience with InfoLease and Artiva systems

　　Job Expectations:

　　This position currently offers a hybrid work schedule

　　Ability to work additional hours as needed

　　Locations:

　　801 Walnut St., Des Moines IA

　　1150 W Washington St., Tempe AZ

　　Other Information:

　　Position location listed above.

　　Relocation assistance is not available for this position.

　　Visa Sponsorship not available for this position

　　Posting End Date:

　　2 Feb 2024

　　*Job posting may come down early due to volume of applicants.

　　We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Applicants with Disabilities

　　To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

　　Company: WELLS FARGO BANK

　　Req Number: R-332987

　　Updated: Thu Jan 25 00:00:00 UTC 2024

　　Location: DES MOINES,Iowa