Through our partners, Microsoft creates solutions which help companies empower their employees, engage their customers, optimize their operations, and transform their products. This opportunity will allow you to focus on Microsoft’s technology priorities and security framework and drive penetration of Cloud Solution Area workloads with our most significant partners. You will provide deep technical coaching aiding partners to develop impactful solutions and services for our customers. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

　　If you're experienced with a passionate about making a significant impact in the technology industry, apply to join our forward-thinking Microsoft team and contribute to shaping the future of innovation.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Customer Centricity: Feedback and Insights

　　Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes.

　　Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across territories to add and prioritize.

　　Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory.

　　Leverages feedback to develop strategic and actionable insights and presents business cases to program managers to influence product roadmaps and decision making.

　　Shares customer/partner success stories with the wider internal team.

　　Customer Centricity: Trusted Advisor

　　Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted).

　　Provides direction to TDMs and builds the bridge between TDMs and business decision makers (BDMs).

　　Uncovers, aggregates, and synthesizes data about customer/partner business, complex technical requirements and issues (e.g., involving great length or tenacity to resolve), and various technical strategies being proposed.

　　Addresses requirements/issues/strategies with win-win technical architecture(s) and demonstrates and proves the capability and value of those solutions through design collaboration sessions with the customer/partner.

　　Contributes to and understands how works aligns with customersuccess plan and delivers customer outcomes by driving partnerships with the appropriate internal teams/resources.

　　Supports customer skilling by leading discussions on technical delivery with other internal and external stakeholders as a technical thought leader to influence customer readiness.

　　Customer Centricity: Customer Satisfaction

　　Guides other team members to focus on customer/partner experience through efficient delivery.

　　Drives definition of customer/partner conditions of success.

　　Anticipates customer/partner dissatisfaction and unmet needs and helps create strategies to improve experience, value realization, and acceleration of customer transformation.

　　Customer Centricity: Challenger Mindset

　　Actively listens, creates, and sustains constructive tension and trust with customers/partners byrespectfully challenging their decisions and/or areas where they might do more and encouraging them to consider alternative architectures/solutions and approaches.Business Impact: Operational Axcellence and Agility

　　Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups).

　　Anticipates and manages business and technical risks, and adapts methodology and applies governance to identify, communicate, and minimize business and technical risks.

　　Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions.

　　Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.

　　Business Impact: Resolving Problems with Urgency

　　Owns complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations.

　　Anticipates and routes non-technical issues for removal by the appropriate party.

　　Applies broad business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints.

　　Shapes and enhances customers' requirements.

　　Business Impact: Driving Consumption

　　Proactively uses deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios.

　　Proactively uses deep knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners while demonstrating the business case and presenting alternative scenarios.

　　Optimizes to drive customer consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security.

　　Creates opportunities to expand or accelerate cloud consumption (including through cloud related managed intellectual property [MIP]) and leads these customer/partner conversations.

　　Leads architecture design, resiliency reviews, and technical optimization across multiple applications for the customer/partner, resulting in production deployment application and increased customer/partner usage and consumption.

　　Ensures that the customer/partner's applications have as few points of failure as possible.

　　Provides thought leadership to help drive technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.

　　Business Impact: Competitor Insights/ Differentiated value proposion

　　Leads the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).Technical leadership: Technical practice

　　Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling.

　　Role models effective technical readiness and influences team to drive their own technical readiness.

　　Drives and engages others to adapt to changes aligned with solution areas/services priorities.Acts as a mentor to less experienced colleagues by educating them on technical and non-technical concepts and sharing best practices.

　　Technical leadership: Community Engagement

　　Leads virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape

　　Organizes or presents at internal events (e.g., Ready, Build, Ignite). · Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences

　　Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings across internal teams

　　Technical leadership: IP Development

　　Connects gaps and patterns across business and technology areas, and drives changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.

　　Drives consumption acceleration, as well as IP reuse and best practice sharing.

　　Develops and contributes to the company stock of structured frameworks and methodologies.

　　Proactively identifies gaps through delivery, communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance), and leveraging business experience to prioritize efforts.

　　Drives strategy for new IP and collaborates with MIP, Design, and Governance to improve existing IP.

　　Qualifications

　　Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

　　OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

　　OR equivalent experience.

　　Expertise in Microsoft Defender XDR Security Stack

　　Defender For Office 365

　　Defender for Endpoint

　　Defender for Cloud

　　Defender for Cloud Application Security

　　Defender for Identity

　　Entra ID

　　Sentinel

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .