We are looking for a Claims Advocate with solid experience within the P&I (Protection & Indemnity) business. Deliver high quality advice and assistance to Shipowners clients for P&I Claims Service, ensuring that Key Client Outcomes are delivered to pre-defined service standards. You will put the interests of clients and the integrity of the market at the heart of the way you do business.

　　Responsibilities

　　Loss Negotiation & Client Management

　　Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time

　　Ensure the prompt resolution of market-related loss issues and queries

　　Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion

　　Ensure that all financial aspects (including but not limited to Uncorrelated Cash) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring

　　Build upon existing constructive relationships that the candidate would be expected to have already in place and lead correspondence with Client and associated P&I Clubs or Insurers, third parties and service providers and with due reference to the Client Service Proposition initiative.

　　Negotiate appropriate claims authorities and claims funds with P&I Clubs

　　Immediate notification to P&I Clubs on receipt of advice of claim, responding where necessary and required

　　Negotiate claims settlements with P&I Clubs or Insurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)

　　In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate

　　Travel as required (catastrophe losses, claims reviews or marketing)

　　Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information

　　Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base

　　Provide input on corrective action required to enhance process performance across Claims areas

　　Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements

　　Monitor P&I Clubs and service provider performance and take appropriate action as required to guarantee the client’s best interests

　　Provide input to and reference the Willis Quality Index, as appropriate and required

　　Other

　　Provide input to members of the Marine Executive Board on BU approach to Client Service Proposition by client stream

　　Oversee the provision of accurate management information, as required

　　Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register

　　Participate in loss prevention and claims seminars, as required.

　　The Requirements

　　You will ideally have previous experience of Personal Injury / Cruise Passenger Injury claims and litigation in the US

　　A relevant relevant legal qualification e.g. (Master of Laws LLM) and/or professional qualification e.g. (ACII/FCII/CILA) would be beneficial

　　Confident negotiation skills

　　Experience of query management and compliance management is preferred

　　Highly organised with the ability to prioritise workload

　　Excellent market knowledge and relationships

　　Good technical knowledge

　　Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

　　We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working.

　　What can we offer you? As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options.

　　At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.