Description

　　As a Senior Service Engineer, you will join a team of highly motivated individuals that provide virtual applications to 150,000+ caregivers across our enterprise. Your role will be multifaceted and will require engagement with different technology pillars across the organization. Additionally, strong relationships with various clinical teams, and regular engagement with various technology vendors to stay in alignment with their current and future offerings is a must! Internal to our technology pillar, you will work closely with the SIE (Service Integration Engineering) team, as well as our Platform Operations team to ensure stable, reliable, and performant delivery of our application and VDI portfolio to all caregivers across the enterprise.

　　Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

　　Required Qualifications:

　　Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent educ/experience.

　　5 years Related experience; more preferred.

　　Experience in automation, specifically related to deployment, recovery, or other manual processes.

　　Experience with n-tier solutions.

　　Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

　　Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

　　Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

　　Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.

　　Preferred Qualifications:

　　Citrix certifications such as CCP-V, CCE-V, CC-VAD-MA.

　　Knowledge and experience managing large Citrix VDI and Published App environments (20k users or above) across multiple Microsoft Azure regions.

　　Understanding of application deployment technologies (Citrix App Layering, Microsoft AppV, MSIX, Chocolatey, PVS, MCS etc).

　　Knowledge and experience implementing and managing profile solutions such as FSLogix and Citrix UPM.

　　Advanced knowledge with PowerShell scripting, YAML, and experience with code repositories.

　　Salary Range by location: *hourly listed – position is salaried

　　NorCal (Napa, Sonoma) Min: $61.80, Max: $105.23

　　Southern California, NorCal (Humboldt) Alaska (Kodiak, Seward, Valdez) Min: $55.08, Max: $93.79

　　WA Puget Sound Oregon (Portland) Alaska (Anchorage) Min: $52.84, Max: $89.98

　　Oregon (Hood River, Medford, Seaside) Min: $49.26, Max: $83.88

　　Eastern Washington (Richland, Spokane, Walla Walla) Min: $47.02, Max: $80.06

　　Montana Min: $42.54, Max: $72.44

　　Texas/ NM Min: $40.30, Max: $68.63

　　Why Join Providence?

　　Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

　　Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

　　About Providence

　　At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

　　The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

　　Check out our benefits page for more information about our Benefits and Rewards.

　　About the Team

　　Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

　　Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

　　Requsition ID: 247053

　　Company: Providence Jobs

　　Job Category: Development/Engineering

　　Job Function: Information Technology

　　Job Schedule: Full time

　　Job Shift: Day

　　Career Track: Business Professional

　　Department: 4011 SS IS DATA PROCESS 3

　　Address: WA Redmond 17425 NE Union Hill Rd

　　Work Location: Redmond Junction At Bear Creek

　　Pay Range: $see posting - $see posting

　　The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

　　Check out our benefits page for more information about our Benefits and Rewards.