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　　The infrastructure and Operations Engineer is responsible for ensuring the availability of the infrastructure service platforms and/or software. This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software.

　　Working at NTT

　　The infrastructure and Operations Engineer is responsible for ensuring the availability of the infrastructure service platforms and/or software. This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software.

　　Key Role and Responsibilities:

　　Responsible for ensuring the availability of the infrastructure service platforms and/or software

　　Respond to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software

　　Implement the infrastructure engineering and operations strategies

　　Collaborate closely with development, partners and vendors on design, reliability, and maintenance issues

　　Identify new technology solutions and works closely with business owners to forecast future needs

　　Recommend cost effective procedures, policies and strategies on vendor selection

　　Test and analyse all components of the infrastructure service platforms and/or software

　　Maintain the infrastructure service platforms and/or software

　　Ensure that infrastructure service platforms and/or software are efficiently utilised,

　　Report on overall performance against agreed targets

　　Prepare and implement new and changed services to meet defined needs of the organisation and clients

　　Maintain and enhance the IT infrastructure service platforms and/or software

　　Implementing and executing software updates

　　Build IT infrastructure service platforms, software and components in virtualised and cloud computing environment

　　Monitor the performance of IT infrastructure service platforms, software and services related to their contribution to organisation performance, security and sustainability

　　Monitor, measure and report on infrastructure load, performance and security events

　　Identify operational issues and contributes to their resolution

　　Automates routine system administration tasks to specification using standard tools and basic scripting

　　Contribute to the planning and implementation of infrastructure maintenance and updates

　　Contributes to the planning and implementation of infrastructure maintenance and updates

　　Knowledge, skills and attributes:

　　Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration

　　Solid understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement

　　Knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform

　　Understanding of server and desktop hardware/operating systems, networks, firewalls, etc

　　Excellent oral, written and presentation communication skills

　　Solid knowledge of IT infrastructure management processes, techniques, risks and best practices

　　Knowledge of infrastructure technologies such as system management, system/network administration and development

　　Knowledge of server administration, data centre operations, project and change management principles and practices

　　Ability to facilitate discussions in order to address emerging problems and opportunities

　　Ability to facilitate presentation of technical and complex matters to a diverse audience

　　Able to effectively interact with technical & non-technical people

　　Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge

　　Solid attention to detail

　　Ability to handle multi-task, set priorities and meet deadlines

　　Excellent knowledge and understanding of information systems technology areas

　　Academic Qualifications and Certifications:

　　Bachelor’s degree or equivalent in a relevant field of study

　　Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications etc.

　　Experience required:

　　Experience in similar IT roles, with a focus on IT infrastructure engineering and operations

　　Proven working experience in a large-scale organisation

　　Experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP

　　Experience supporting IT infrastructure and service delivery

　　Experience working with vendors and/or service providers

　　Experience, judgment and drive to plan, make decisions and accomplish individual and team goals

　　Experience working in a team-oriented, collaborative environment

　　What will make you a good fit for the role?

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!