The Senior Associate, HR Shared Service is responsible providing subject matter expertise and processing support for Recruiting, Onboarding, Learning and Development HR function specialty area across EMEA region. He/she will provide general knowledge of a Recruiting, Onboarding Learning and Development area, as well as proven technical skills and experience to address inquiry and issue resolutions or complex transactions for all escalations from the HR Contact Center Team or as requested by a Supervisor.

　　Handle end to end processing of Recruiting, Learning and Development transactions and inquiries related to Customer Journeys to the organization due to their complexity and impact to customer experience

　　Accurately respond to employee and management inquiries

　　Respond to escalated questions; escalate more complex questions to Functional Supervisor for guidance/support

　　Work with Recruiting and Onboarding COE Specialists on a regular basis to resolve employee, People Leader and Union/Work Council Leader inquiries and concerns

　　Accountable for increased integrity and accuracy in the timely response to customer inquiries, issues and/or transactions

　　Adhere to relevant Recruiting, Learning and Development metrics to by functional area to track performance

　　Responsible for promoting the customer experience and increased satisfaction through efficient and courteous service

　　Identify and analyse options and provides recommendations for system and process enhancements, improvements, and innovative solutions to meet the needs of learners

　　Work closely with business stakeholders to lead the ongoing design, configuration, testing and deployment of the HCM Recruitment, Onboarding, Learning and Development module based on business needs

　　Professional background:

　　Proven ability to deliver in a contact/service center or Shared Services for issue/inquiry resolution and transaction processing

　　Demonstrated understanding of subject matter of own functional area

　　Familiarity with HR policies, practices, and procedures related to designated area of functional expertise

　　Strong analytical skillset with an ability to generate innovative and creative ideas as input to problem solving

　　Performs analyses to highlight trends, process issues and potential solutions regarding a Recruiting HR functional area, channeling these to the respective CoE through his/her manager and the Continuous Improvement Specialist

　　Effective communication skills to work with employees at all levels to explain programs/policies and resolve problems

　　Ability to work with customers and key stakeholders (e.g. COEs, HRBP) to identify problems and develop an approach for solutions

　　Ability to work with confidential and sensitive material; able to work with a high degree of accuracy, often in time-critical situations

　　Experience in coordinating projects within Shared Services and ensuring these projects meet the overall strategic vision of the department

　　Associated degree is required in Communication, Human Resources, Business Administration or other related fields to Recruiting HR functional area.

　　Key abilities:

　　Speaking English and German fluently

　　Ability to conduct individual working routine

　　Confident in facilitating virtual meetings

　　Communicating effectively on phone and in e-mail as well

　　Paying attention to details related to employee questions and data accuracy

　　Showing flexibility with staff scheduling and time zone differences

　　Key Characteristics:

　　self-driven & independent

　　analytical, result-oriented structured way of working

　　excellent interpersonal skills

　　precise working method

　　technology skilled

　　human centric mindset

　　learning ability

　　accountability

　　customer focused (Consistent, high quality & professional customer service)

　　Desirable skills:

　　Knowledge and understanding of various HR processes

　　Continuous improvement

　　Project Management

　　Negotiation

　　Provide HR counseling to customers

　　Working interregional

　　Flexible to scheduling changes and time zones

　　Effective decisions making

　　Requisition ID : 23363