Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

　　We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Who We Want:

　　Challengers. People who seek out the hard projects and work to find just the right solutions.

　　Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

　　Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

　　What You Will Do:

　　Provide phone support for inquiries from sales and healthcare professionals.

　　Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships

　　Process all work in accordance with relevant working practices and standard operating procedures.

　　Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

　　Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

　　Provide support beyond standard hours as needed if call volume and/or workload require additional time.

　　Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.

　　Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

　　Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.

　　Prepare product or service reports by collecting and analyzing customer information.

　　Coordinate sequence and release of back orders according to stock availability.

　　Maintain customer pricing in ERP system, including entering contracts as required.

　　Implement quality initiatives throughout branch, procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes, and procedures to manage inventory shelf life and expiry records.

　　Support and participate in the branch cycle counting process.

　　What You Need:

　　Valid drivers license and good driving record

　　2-3 years customer or account management experience

　　Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

　　Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)

　　Demonstrated accuracy in data entry and report generation

　　Prefer demonstrated knowledge of the medical implant industry and hospital customer base

　　Must have the ability to work flexible hours, as needed to support the business needs

　　About Stryker

　　Our benefits:

　　12 paid holidays annually

　　Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

　　Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/US-Stryker-Employee-benefits.pdf)

　　About Stryker

　　Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

　　Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.