Senior Account Manager/Affinity Consultant

　　General Information

　　City/Cities

　　Atlanta, Aurora, Bellevue, Bridgewater, Cary, Kansas City, New York

　　State(s)

　　Georgia, Illinois, Missouri, New Jersey, New York, North Carolina, Washington

　　Country

　　United States

　　Work Arrangement

　　Hybrid

　　Travel Required

　　10%

　　Relocation Assistance Available

　　No

　　Posted Date

　　19-Jan-2024

　　Job ID

　　1394

　　Description and Requirements

　　Role Value Proposition : MetLife is leading growth in Specialty Market relationships.  We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization.    In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments.   Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.

　　Job Description:

　　Project Manage implementation plans for new client installations as wellas for expanded product offerings to our existing clients. Once anaccount is installed, provide ongoing support for account maintenance, andengaged in escalated issues.

　　Functional Responsibilities:

　　Problem solve on implementation & service conference calls

　　Be accountable for the end-to-end account management experience of assigned cases which can range from 100 to over 100,000 eligible members

　　Research and define opportunities to improve profitability and retain customers

　　Respond to customer needs proactively

　　Develop strong expert relationships with brokers/consultants

　　Provide management with clear updates on issues and potential escalations

　　Understand benefit offerings to group insurance accounts to provide enrollment material and client communications

　　Primary contact to provide excellent post-sale high level customer service and solve escalated issues

　　Attend client and industry events to represent MetLife

　　Flexible schedule, and able to work as needed outside of standard business hours

　　Maintain up-to-date client databases, business plans and legal requirements

　　Partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams

　　Project Management & tracking

　　Expert in consultative support both internally and externally

　　Job Requirements/Qualifications:

　　· Customer service experience in the insurance industry

　　Key Competencies, Qualifications and Skills, and Preferred:

　　· Bachelor’s Degree

　　· Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations)

　　· Understanding of employee benefits (worksite and voluntary)

　　· Strong interpersonal skills, as well as excellent written and verbal communication skills

　　· Ability to present and speak in front of large audiences

　　· Account management, project planning and problem-solving experience

　　· Must be self-motivated, and work well independently and as part of a team

　　· Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

　　· Ability to consistently meet tight deadlines and work under pressure

　　· Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

　　Travel – 5-10%

　　The wage range for applicants for this position is $73,500 to $98,000. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

　　Equal Employment Opportunity/Disability/Veterans

　　If you need an accommodation due to a disability, please email us at [email protected].

　　This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

　　MetLife maintains a drug-free workplace.

　　Equal Employment Opportunity/Disability/Veterans

　　If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

　　MetLife maintains a drug-free workplace.