City

Laughlin

State

NV

Shift

All

Type of Shift

Full Time

Department

Security

Security Dispatcher Edgewater (Laughlin, NV)

Description:

Summary:Responsible for the successful security surveillance review, communication, and deployment of security officers as necessary to respond to calls for aid and/or other assistance, as dictated during the course of a normal shift. Reviews and records footage requests. Handles any escalated issues within the normal daily course of business within the dispatch room.

Essential Functions and Responsibilities:

Watches cameras and monitors for surveillance within the scope of Security responsibility

Using digital recording equipment, downloads footage as needed and/or requested

Works closely with property Surveillance department to track suspicious and/or unusual activity

Reports suspicious and/or unusual to property Security employee(s) for further investigation

Capture and print photos from the monitoring system

Remain up to date and completely familiar with the property layout and locations of various alarm systems

Direct responding units immediately to the location of an active alarm(s)

Working knowledge of the smoke control panels, in the event that manual operation is required

Works closely with law enforcement and courts in responding to subpoenas

Works closely with Risk Management and Human Resources departments assisting with investigations

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Perform other duties as assigned

Requirements:

Qualifications

At least one year of casino security, law enforcement, surveillance, military or EMT experience preferred

Experience with or ability to read and understand all tabular status display monitors for all elevators in the event of an emergency

Excellent guest service skills

Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons

Working knowledge of Microsoft operating system and applications preferred

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence

Ability to effectively communicate in small and large group situations, as well as one-on-one, including all local, state, and private agencies in regard to the functions of the Life/Safety system and related equipment

Ability to effectively communicate in English and via portable radios

Be familiar with all laws and codes of the Uniform Fire Code, as well as the authority having jurisdiction (Clark County Fire Department). This is critical during an alarm and relative to the proper and timely notification of above.

Have the ability to remain calm during an emergency situation in order to properly coordinate activities from the Fire Command Center.

At least 21 years of age

High school diploma or equivalent preferred

Work Cards

Alcohol Awareness

Nevada Gaming

Physical Requirements

Ability to work in smoky, noisy environment with bright lights

Ability to work for continuous time periods in extreme heat and cold

Ability to jog or run as situations dictate

Ability to occasionally lift, carry, push, pull or otherwise move objects weighing up to 75 lbs.

Vision, hearing, speech and literacy (critical)

Ability to remain in sitting position (over 75% of the time)

Ability to move throughout the casino floor (less than 25 % of the time)

Maintain concentrated attention to detail for sustained periods

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Working indoors in a smoky, noisy, dark environment

Work Environment Potential Conditions

Indoor

Outdoor

Smoky

Noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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