About Gap

　　Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

　　We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

　　About the Role

　　In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

　　What You'll Do

　　All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.

　　Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

　　Promote loyalty by educating customers about our loyalty programs

　　Leverage omni channel offerings to deliver a frictionless customer experience

　　Support sales floor, fitting room, check out, and back of house processes, as required

　　Courteous and responsive to internal/external request

　　Exchange and verifies job related information to provide support

　　Who You Are

　　Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

　　Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

　　Able to handle customer interactions and potential issues/concerns courteously and professionally

　　Use basic information-gathering skills to solve problems

　　Ability to learn procedural knowledge acquired through on- the-job training

　　Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.