The seasonal customer services specialist will assist with a wide range of work including professionally representing Connexus Energy by serving as a first point of contact by answering member inquiries, along with promoting products and services while providing quality customer service to ensure the appropriate “Connexus Experience.” This temporary position is not eligible for benefits or relocation at this time.

　　Based in Ramsey, Connexus Energy is Minnesota’s largest electric distribution cooperative, providing electricity, renewable energy alternatives and related services to 141,000+ residential and commercial members just north of the Twin Cities. We offer a collaborative work environment with challenging and rewarding work, which provides for professional development and work-life balance in a highly technical, stable, and innovative industry. We give back to the communities we serve by embracing opportunities to volunteer, donate and support economic development. Our talented and friendly staff focuses on achieving our mission of providing the highest quality service at the lowest possible price.

　　Key Responsibilities and Results

　　Manage external customer relationships, using all types of communication devices, by addressing member’s requests in such a manner that creates quality customer relationships.

　　Handle a high volume of inbound calls and electronic inquiries in a productive and accurate manner

　　Assist walk-in customers in lobby as needed in a professional manner

　　Ability to maintain customer satisfaction ratings at or above company standards by way of company surveys and call quality monitoring

　　Be able to identify potential risks of identity theft while staying in compliance with the FTC’s Red Flag Rules

　　Maintain customer confidentiality while servicing and resolving issues

　　Educate customers on Connexus policies and procedures

　　Promote the use of various customer programs and services that Connexus offers

　　Use proper phone techniques as outlined in the Connexus Experience (Including proper greeting and closing requirements on all incoming calls.)

　　Required Education, Experience, Skills, and Talents

　　High school diploma or equivalent

　　6 months’ experience in a customer service role, with inbound or outbound call center experience preferred

　　Computer experience, including the ability to use and toggle between multiple screens, and a basic knowledge of Word, Excel and Outlook

　　Strong communication skills (speaking, listening, understanding and relaying information, and good writing skills)

　　Preferred Education, Experience, Skills, and Talents

　　Ability to effectively work within a team environment

　　High degree of personal responsibility with proven ability to work independently

　　Ability to organize and prioritize workload

　　Ability to work handle stressful situations in a calm and professional manner

　　The application review process will continue until filled.

　　Compensation: Connexus Energy offers a competitive wage and friendly work environment

　　An Affirmative Action/Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status