You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts.

Your Responsibilities

Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction

Shipment Management: Qualification and entry of customer orders into the operational execution process

Complaint Management

Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)

Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order

Customer Data Management: Maintenance and integration of customer data in the KN systems

Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)

Reporting (creating, refining and reviewing reports)

Your Skills and Experiences

Bachelor's degree in Logistics, International Relations, or similar

2 years of experience in freight forwardingExperience with maritime customer service

Development of import processes

Advanced English

Good Reasons to Join

At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.