73401BRJob Posting Title:Scheduling Coordinator I- Allergy, Dermatology, and RheumatologyDepartment:Ambulatory ServicesAutoReqId:73401BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The Scheduling Coordinator I will be responsible for:

　　Scheduling appointments and procedures. Responding to patient concerns and needs, offering possible appointment options such as location and time. Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary

　　Collecting, verifying, recording and processing patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process

　　Screening patient for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately filling out paper and/or electronic screening forms, when necessary

　　Responding to requests for routine information or assistance within scope of knowledge and authority

　　Working with others to promote and encourage each person’s contribution. Providing exceptional care, exceptional service

　　Calling patients and confirming appointments prior to the scheduled date and recording any possible barriers for patients.

　　Performing other duties as needed

　　Schedule: Monday-Friday, 9am-5:30am, Hybrid

　　To qualify, you must have:

　　High School Diploma/GED required.

　　Previous customer service or administrative experience preferred

　　Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributing to a supportive team environment within and between other departments and organizations

　　Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

　　Strong attention to details, commitment to excellence and strong planning and organizational skills, using time efficiently and coordinating tasks appropriately

　　Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

　　*LI

　　#CB Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid