We are recruiting for a Scheduler I, Call Center to join our team!

　　We are here for life's journey.Where is your life journey taking you?

　　Being the heartbeat of Denver means our heart reflects something bigger thanourselves, something that connects us all:

　　Humanity in action, Triumph in hardship, Transformation in health.

　　DepartmentAppointment Center

　　Job Summary

　　Under close supervision, serves customers by answering incoming callsutilizing Denver Health and Departmental policies/processes to resolvecustomer requests and directing calls to the appropriate area when necessary.Responsible for effectively screening/identifying customer requirements andtaking appropriate action based on this information. Provides assistance toDenver Health staff by collecting demographic, medical complaint and keyinformation required to facilitate appropriate patient care and callresolution. Completes computerized patient scheduling, collection ofcomprehensive demographic and insurance information required to facilitatetimely and accurate billing of services, obtainment of pre certificationauthorization and benefit information necessary for payment

　　Essential Functions:

　　Answers all calls in a courteous, respectful and helpful manner utilizinginterpretation services to facilitate customer communications; performsinformation lookups using all sources of data to provide rapid, accuratecall resolution. Fulfills internal and external customer requests byclarifying desired information, utilizing Denver Health resources tocomplete transactions, forwarding requests when appropriate. (20%)Understands standardized scheduling, rescheduling, and cancellationguidelines. Schedules to appropriate provider according to patient request,provider direction, and availability according to preset approved schedulingguidelines. 12. Maintains continuity of work operations by documenting andcommunicating actions, completes activity reports and communications uponrequest for various Departmental functions and initiatives; keeps equipmentoperational by following established procedures and reporting malfunctions.(2Determines requirements by working with customers; answers inquiries byclarifying desired information, researching, locating and providinginformation; taking action based on this information either to resolve thecustomer's request or transfer appropriately. (15%)Resolves customer problems by clarifying issues; researching and exploringanswers and alternative solutions; implementing solutions; escalatingunresolved problems. (15%)Educates customers on additional services by recognizing opportunities toenhance the customers experience and meet their needs; informs and guidespatients to resources. (15%)Proficient in gathering, verifying and updating demographic, financial,guarantor, insurance and patient information for new and existing patientswithin the practice management/electronic health record and various DenverHealth computer applications. (15%)Education:

　　High School Diploma or GED RequiredWork Experience:

　　1-3 years Two years customer service or healthcare experience RequiredLicenses:

　　Knowledge, Skills and Abilities:

　　Familiar with a variety of healthcare concepts, practices, and procedures.Excellent customer focus/service, people skills, listening, verbal andwritten communication, problem solving and multitasking skills.Knowledge of standardized scheduling, canceling, rescheduling,attendance procedures.Knowledge of Commercial Insurance referral and authorization process ispreferred.Ability to perform basic math.Able to type 40wpm.Possess knowledge of PC applications (NT, Windows), healthcareapplications and phone systems.

　　Shift

　　Work TypePRN/Intermittent

　　Salary$19.23 - $25.96 / hr

　　Benefits

　　Competitive pay

　　Outstanding benefits

　　Education opportunities

　　Shared leadership and advancement opportunity

　　State- f-the-art... For full info follow application link.

　　"Denver Health is committed to provide equal treatment and equal employmentopportunities to all applicantsand employees. Denver Health is an Equal Opportunity Employer and does notdiscriminate against any employee or