Our story

　　At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

　　Our Values:

　　Champion People – be empathetic and help create a place where everyone belongs.

　　Grow with purpose – Be inspired by our higher calling of improving lives.

　　Be Alight – act with integrity, be real and empower others.

　　It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　The Enablement Manager manages the successful delivery of post-implementation Tier 3 (AMS) services to a group of Alight clients. The Enablement Manager acts as the primary delivery contact to the client for AMS activities, seeks to strengthen client relationships, and works effectively with internal Alight teams in delivery excellence.

　　Key Responsibilities

　　AMS Client Relationships & Client Management:

　　Manage and foster strong relationships with aligned clients (typically, 10-15 clients) supporting the AMS function.

　　Act as the first escalation point for AMS delivery concerns, system defects, integration issues, and new change requests

　　Partner with the Sales Team and other internal Alight teams in growing existing client revenue and winning new client business

　　Ensure adherence to Alight workflow and documentation standards by consultants aligned to the relationship through governance processes and tools such as workflow, hours reports, invoices, audit reports, etc.

　　Provide hours reporting to clients to support client’s accrual processes for any AMS hours pools, this includes running reports on a weekly basis, following up and resolving all discrepancies with resource (discretionary pool) hours

　　Responsible for change order approvals and the review of the change orders; follow up with clients to ensure payment and coordinate meetings with accounting in the event of a payment discrepancy.

　　AMS Delivery Management:

　　Manage client AMS delivery through coordination with aligned functional and technical Subject Matter Experts

　　Identify out of scope tasks; strive to close or complete tasks early or on schedule by maintaining task momentum within internal and client team

　　Coordinate and lead internal and/or client-facing meetings needed to support AMS activities and prioritize the related work, deliver tasks, track/report status, address project risks, etc.

　　Manage client expectations for configuration changes and resolve gaps through coordination with client stakeholders, Alight’s delivery teams, and leadership

　　Review and evaluate all client discretionary change requests and ensure adherence to change management process

　　Coordinate pulling the appropriate resources together to work change orders and technical escalations/issues by working with the resource manager, domain lead, team lead or knowledge area lead to support tasks

　　Manage small projects as needed including roadmap planning, tenant management and release management (upgrades, support packs, payroll legal maintenance, etc.)

　　Requirements

　　3+ years of account management / service delivery experience in technical solutions delivery (SaaS) (i.e. – service delivery of technology solutions to internal and external clients)

　　3+ years of experience working in payroll (managing payroll, end to end process)

　　SAP payroll preferred

　　Experience with Software Development Life Cycle (SDLC) and/ or Agile Methodologies (preferred)

　　Experience managing and delivering Enterprise Resource Planning (ERP) solutions (preferred)

　　Experience influencing internal or external clients, leading meetings, and facilitating solutions

　　Experience implementing complex, practical business solutions under multiple deadlines

　　Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner

　　Ability to be effectively and actively engage on multiple, concurrent projects, and manage competing priorities

　　Able to prioritize and organize increasingly complex work to ensure overall timeliness and quality standards

　　Ability to work in a fast-paced environment and to adapt to frequent change

　　Proven experience working creatively and analytically in a dynamic environment

　　Demonstrates advanced experience with Excel and PowerPoint

　　Exhibits problem-solving skills, including troubleshooting issues and escalating as appropriate

　　Strong communication skills, both verbal and written, including clear articulation of complex messages and requirements

　　Demonstrates commitment and achievement to delivery excellence and client satisfaction

　　Work Environment

　　This is a Virtual role and the right candidate can be located anywhere within the U.S. to perform the required responsibilities. May work occasionally at a client’s office

　　Travel Required

　　Must be able to travel up 10%

　　Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　#LI-Remote

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $69,700.00/year (for full time employees) and the estimated maximum base salary for this role of $110,600.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions