The Sales Support Administrator I provides administrative support to internal sales customer. This role partners closely with sales operations, sales and service team members to drive greater efficiencies with processes, reporting, tools, and to improve service and sales productivity. They also assist as first level support on team reports and data analysis.

　　Accountabilities:

　　Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers

　　Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing in accordance with established business rules

　　Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams

　　Maintain existing reports and deliver simple reports based on the requirements of the supported segment.

　　Familiarity with basic functions for MS Word and MS Excel (formatting, formulas, pivot, short-cuts) and MS Access.

　　Translate strategic plans, sales org and territory designs into physical account assignments and other dependent systems/processes.

　　Analyzes and generates reports; makes recommendations as he sees effective for better customer experience as requested

　　Understand how reports flow into various systems and how different tools/systems impact account assignments

　　Adhoc Tasks initiated by REPH and BU

　　Other duties as assigned

　　Qualifications:

　　At least 2 years of experience in Back-office role (Order Fulfillment, Billing, Reporting)

　　Bachelor’s degree Holder

　　Intermediate in using MS Office applications

　　Experience in reporting – extracted in SQL, pulling up data

　　Critical and analytical thinker

　　Good written and verbal communication skills in English

　　Knowledge on continuous improvement (project initiated, certification)

　　Has a team player mindset with innovative ideas and strong attention to detail

　　Knowledge in SQL is a plus

　　Additional for internal applicants:

　　Must be in current role for 1 year

　　Must not have received any Disciplinary Action within the past 12 months

　　Must not have any Attendance and Punctuality issues in the past 12 month

　　Must have a Successful or above rating in the last Enabling Performance cycle

　　LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.