Overview

　　Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

　　The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

　　The successful candidate will demonstrate:

　　Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

　　Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

　　Adaptability: Has the ability to learn and adapt quickly to new information and technology

　　Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

　　Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

　　Agility: Able to process information and move quickly through problem resolution

　　Responsibilities

　　The essential functions of the job include, but are not necessarily limited to, the following:

　　Engaging customers in conversation to understand their banking needs and preferences

　　Processing transactions accurately and efficiently

　　Providing assistance with account servicing needs

　　Facilitating customer awareness and education of bank services, including digital banking capabilities

　　Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

　　Qualifications

　　High School Diploma or GED and 6 months customer service experience

　　Preferred Area of Experience: Sales or banking

　　Skill(s): Financial literacy, Knowledge of retail banking products and services