About the Role:
Under the guidance of the Director of Product and Sales Engineering, the Sales Engineer (SE) is responsible for working side by side with the Sales Team as a technical subject matter expert (SME) to drive sales growth. The SE's role is a customer-facing position and will require consultations with prospects, current Horizon customers, and vendors to design quality, cost-effective network solutions that meet the needs of our prospects and customers.
The SE is considered a SME for the Sales Teams and they will need to understand their specific sales market, the Horizon network, and our products and services, as well as associated processes and systems needed to successfully develop customer solutions.
The SE must have strong analytical, communication, and customer presentation skills. The ability to create network topology diagrams is required. The SE must also understand and be comfortable discussing Horizon environmental requirements for placing fiber facilities and electronics on the customer premises. The SE must understand layer 2 and layer 3 topologies and the basics of IP networking and IP addressing as it pertains to the customer solution and service.
About Horizon:
Horizon has a long history in the telecommunications industry. From starting as the Home Telephone Company over 120-years ago to building a multi-state fiber-based network to server our customers' current and future needs, Horizon prides itself on history, innovation and advanced technology.
When you join Horizon's team, you're not just receiving competitive pay, great benefits and generous vacation time, you're tapping into our forward-looking commitment to technology and our decades-long tradition of excellence.
At Horizon, we practice servant leadership because our customers matter to us. Each person we interact with is treated as a true partner, and our customers experience our care regularly.
What we offer:
Up to Four (4) weeks of paid vacationTen (10) Paid HolidaysPotential for annual bonuses401k company match plus additional company contributionMedical, Dental and Vision (HRA and HSA options w/ company provided contributions)Life Insurance -- up to 3.5x base salary, plus additional options to add familyAnnual wellness incentives -- Earn up to $850 per yearFitness Center ReimbursementShort- & Long-Term DisabilityOpportunities for career growthEssential Job Functions:
Support Sales Teams on pre-sales activities by providing technical and network design solutions.
Train Sales Teams on Horizon products and services, systems and processes.
Communicate updates related to Horizon products and services, technical process changes, etc.
Collaborates and acts as a liaison between the Horizon Sales Teams and the other Horizon Support Teams including Product, Operations, OSP Engineering, Network Engineering, Network Planning, Service Delivery, etc.
Assist in reviewing the detailed Network Build Cost analysis with the Sales Representatives to ensure the project is estimated correctly to meet the technical requirements of proposed solution.
Assist the Sales Teams in thoroughly reviewing Salesforce.com opportunity records before they close to ensure that all supporting product configuration documentation has been filled out appropriately and included in the record and that all technical detail and descriptions are correct before submitting the opportunity to the Service Delivery Team for project implementation.
50% Meeting with Sales Representatives and Customer Prospects
30% Technical Solution Review, Design, and Development
10% Liaison Activities - Working with Internal Teams (ICB, RNP, OSP) to confirm and validate solutions
10% Initial and ongoin