Are you passionate about technical excellence and problem solving?

　　Explore a rewarding career as a Technical Sales co-ordinator at Grundfos Pumps!

　　Join our innovative team, building growth by co-ordinating technical solutions for our renowned pumping systems. If you have a passion for sales and technical pump expertise, apply now!

　　Grundfos are looking for a Technical Sales Co-ordinator to join our team based in our UK headquaters in Leighton Buzzard. This role provides technical support to our Commercial Building Services customers and contributes to a thriving sales team whilst delivering great customer services through various channels, telephone, email, SAP CRM quotations.

　　The Team

　　The internal sales team has a solid work culture but also focuses on value-based sales and close relationship with our customers and other important stakeholders. Even though you will experience demanding work situations, we have the ideal balance between fun and hard work. The team spirit is not only present in the department but throughout Grundfos.

　　What is the job about?  

　　As an Technical Sales coordinator you will be the coordinating linkage between customer and the sales team. Your main goal is to meet customer’s expectations and deliver quality customer service. You will provide technical support and assistance to both customers and Grundfos employees.

　　Primary responsibilities:

　　Review and calculate customer quotations and provide the correct product to suits customers need in terms of quality, price and delivery

　　Prioritize and process customer requests presented via the SAP CRM system – (Email, IR & RFQ/RFI’s and instant messaging)

　　Use database systems and technology to deliver great customer service

　　Work as part of the sales team to deliver positive company sales results

　　Obtain and evaluate all relevant information to handle product and service enquiries

　　Maintain thorough and accurate interaction records within SAP CRM system.

　　Organise daily workflow to meet customer expectations and set SLA’s through the various applications within SAP- (Gannt chart & RFQ inbox)

　　Provide pre-sales technical assistance and product education

　　Provide after-sales support services and provide technical back up as required

　　Process CRM quotations & opportunities within set customer SLA’s

　　Handle and resolve customer complaints

　　Knowledge sharing with internal and external colleagues

　　Working as an internal buddy to support our customers and sales teams, this may involve customer visits

　　This role is office based in our Leighton Buzzard office, 3 set days per week, with the remaining two days open to work from home if you wish. The working hours are 08:30am-17:00 Monday to Friday (37.5 hr per week), with 1 hour for lunch.

　　What do you need to apply?  

　　A high-level knowledge of pumps and pumping systems is a necessity.

　　Knowledge of Engineering applications

　　Knowledge of SAP CRM (not essential but very advantageous)

　　Familiarity with Microsoft office programs; outlook, teams, excel, word, PowerPoint

　　We are looking for someone who is able to communicate across all levels both internally and externally and is happy communicating with customers/staff both by phone, email and face to face. You must also be able to meet deadlines in a demanding environment.

　　Why Grundfos?

　　At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. 

　　Furthermore, we offer: 

　　25 days holiday plus bank holidays

　　Flexible benefits package

　　Access to internal training and opportunities

　　A wide range of employee benefits and discounts 

　　Free parking

　　Comfortable and modern office working environment

　　Free hot and cold drinks

　　If this job sounds appealing to you, please send us your resume and motivation letter by clicking on ‘Apply’. 

　　If you want to dig deeper into the Grundfos universe, please visit us on _ _linkedin.com/company/grundfos _ _or _ _youtube.com/user/grundfos _ _  

　　We look forward to hearing from you.  

　　About Grundfos

　　Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

　　An inclusive team

　　If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.

　　Grundfos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensations and training.