STORE LEADER -JD TEMPLATE FOR REQUISITION

　　Role purpose

　　To run a profitable Travelex business in line with our gold standards, company

　　Philosophies and operational systems. The Store Leader is responsible for the overall

　　performance of their assigned store, reporting into the Area Manager.

　　Key accountabilities

　　Grow sales and profitability of the store measured by:

　　• Annual sales and profit growth. Increased on-online/ATM sales.

　　• Customer retention

　　Optimise the Customer Experience measured by:

　　• Following the C.A.R.E selling model to maximise initial sales and future online

　　sales

　　• Embrace the Digital mindset - Social Media-Google reviews- encourage

　　customers to add a Google review, Instagram and Facebook

　　• Effectively train, coach, develop new starters and existing team members

　　Maintain a safe, secure and compliant working environment measured by:

　　• KYC Error Rate

　　• Spot checks

　　• OCR

　　• Identify & escalate OHS/maintenance issues

　　Leader & Motivator:

　　• Drive sales in store and fellow team members to success using the regions vision

　　and business plan as a guide

　　• Set sales goals / deadlines on a daily basis and works to achieve and exceed

　　these goals

　　• Inspire and motivate team members to achieve sales results and personal results

　　by assisting team members to set and achieve their own goals

　　• Create an environment for success

　　• Lead by example in behaviour, attitude and sales performance

　　Training & Development:

　　• Joint interviews with Area Manager / and or team members

　　• Provide ongoing training and in store development, whereby each team member

　　completes required Travelex training material

　　• Coach team members on the behaviours, sales skills and knowledge required to

　　be a successful team member within Travelex

　　• Identify the needs and motivators of your stores team members and act

　　accordingly

　　• Support with people management including performance management

　　Product Knowledge:

　　• Demonstrate a strong knowledge of the features and benefits of all core products

　　• Make confident suggestions to customers, providing them with the product/s

　　that suits and fulfils their needs

　　• Identify product knowledge gaps of team members and arrange training

　　accordingly, involving relative stakeholders in the business

　　Problem Solving & Analytical Skills:

　　• Assume a commercially balanced approach, being able to judge customer needs

　　against Travelex’s profitability

　　• Analyse store sales performance data and all other sources of relevant

　　information comparing the stores performance to its budget and/or stretch

　　target and make adjustments for improvements

　　• Probes for further information or greater understanding of a problem and makes

　　rational judgements from the available information and analysis

　　Communication

　　• Conduct regular store meetings so that information is shared and inspire store

　　team members to greater results

　　• Conduct monthly one-on-one sales meetings with all team members and ensure

　　they have an effective plan for success to action (If a store has more than one SC)

　　• Ensure all team members attend Travelex events (Town Halls, conferences,

　　training events, etc)

　　• Sets clear expectations of the store

　　• Ability to communicate effectively with all audiences

　　• Fosters and maintains a proactive working relationship with the entire retail

　　businesses

　　Financial & Business Acumen

　　• Understands, monitors, tracks and drives incentives

　　• Execute business plan strategies set by the line manager to improve sales results

　　• Understand and adhere to risk management policies

　　Time Management & Accuracy

　　• Highly organised approach to work

　　• Ability to Prioritise- work on multiple tasks at the same time, completing within

　　required time frame and to a quality standard

　　• Demonstrate effective time management skills to meet operational and

　　compliance deadlines

　　• Any other reasonable instructions as required by the business

　　Role-specific experience and skills

　　• Retail, cash handling and/or banking experience

　　• Demonstrated success in sales with the ability to negotiate effectively

　　• Excellent customer service skills

　　• Good numerical ability

　　• Demonstrated experience working with computer systems

　　• Ability to work independently as well as in a team environment

　　• Ability to handle routine activities with attention to accuracy and detail

　　• Flexibility to work different shifts and locations as required

　　General experience and personal qualities

　　• Self-aware, open-minded with a high degree of personal and professional

　　integrity

　　• Positive – can do attitude, with the will to win

　　• The ability to build and manage relationships, developing trust and credibility

　　with customers, partners, peers, teams, internal and external stakeholders

　　• A strong record of performance delivery through increased sales and/or

　　performance against KPIs

　　• The ability to analyse issues and solve problems

　　Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

　　Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.