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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Onboarding Guides proactively engage our newest Salesforce customers before and during implementation to ensure a positive initial experience with Salesforce. This role focuses on helping customers achieve rapid "time to value" while building a strong foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform.

　　Onboarding Guides engage internal stakeholders and customers to guide initial onboarding/implementation conversations; meeting our customers short and long term objectives and setting them on the path for continued success by prescribing personalised Learning Journeys.

　　Your work will directly influence customer happiness and loyalty, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to Salesforce's reputation as an industry leader.

　　Responsibilities:

　　Become a Salesforce subject-matter expert for your chosen Cloud/Product, focusing on accelerating the initial "time to value" for new customers.Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of ProductsProvide relevant recommendations specific to customers' business needsApply consulting skills to uncover initial business use-cases, setting the stage for long-term customer success.Engage with customers to navigate the setup and administration of their Salesforce instance, ensuring a positive initial outcome.Co-create quick-start guides and playbooks aligned with customer needs.Build positive relationships with both internal and external business partners, contributing to broader goals and growth.Actively leverage and contribute to the overall knowledge base and expertise of the community

　　Requirements:

　　Proficient in English AND GermanRelevant 3rd-level degree or equivalent qualification.2 to 3 years of relevant work experience helping customers achieve full business potential through technology.Able to work independently as a self-starter, manage time and prioritize activities while performing effectively under pressure.Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.Able to apply customer success concepts, practices, and procedures to help drive customer success.

　　Preferred Qualifications and Skills:

　　Salesforce Admin, Adv Admin and/or Consultant Certifications an advantage.Hands-on experience with aCRM platform suite and associated applications (Salesforce preferred).Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation StrategyConsultative and customer focused approach and engagement style.Ability to navigate, raise, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systemsDeep technical knowledge of Salesforce products and platform - features, capabilities, standard processes and how to deploy, including knowledge of the Salesforce ecosystemAbility to prioritize, multi-task, and perform effectively under pressure

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.