Our associates celebrate lives. We celebrate our associates.

　　Consider the possibilities of joining a Great Place to Work!

　　Provides administrative and clerical sales support. Prepares marketing materials for sales appointments and community events. Monitors memorial products, verify installation, and notifies family.

　　JOB R ESPONSIBILITIES

　　Sales Contracts

　　Discusses contract issue(s) and deliverable with Sales Associate. Tracks contract issue metrics. Identifies trends and discusses with Sales Management for underperformance discussion with Sales Associate.

　　Runs reports to identify Pre-Need past due payments. Forwards report to Sales Management for cascade to Sales Associate.

　　Reconciles pending property payments against contract and contract revisions; revenue is recognized when 75% paid.

　　Memorial Products

　　Monitors in-progress manufacturing and confirms delivery. Updates Sales Associate upon installation.

　　Take initiative to resolve issues with grounds superintendent surrounding installation. Post installation, notify client of completion.

　　Escalates customer dissatisfaction issues to Sales Associate or management.

　　Sales Support

　　Place outgoing calls to confirm scheduled sales appointments. Update system to notify Sales Associate.

　　Prepare marketing and pricing materials for scheduled appointments.

　　Prepare marketing, pricing, and advertising materials for community events. Assist with event set-up, as needed during event, and event break-down/clean-up. May order catering or supplies.

　　Organize and maintain marketing materials, lot cards, burial books, maps, and similar.

　　Expectations

　　Self manages workload to deliver quality work on time. Works independently; as needed requests work be peer reviewed for accuracy and improvement. Completes non-routine work applying experience and knowledge of procedures, regulations, and policies; escalates complex and unique issues for guidance. Consistently applies procedures, regulations, and policies producing compliant and efficient results. Exhibits accountability for work and behaviors.

　　Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements, or cultures. Ensures compliance with local, state, and federal regulations.

　　Maintains department’s standard operating procedures (SOP) and job aids. Requests SOP & job aids peer review. Learns how to document SOPs, appropriate level of detail, and written communication.

　　This is not intended to be an all-inclusive list of the essential functions or duties related to this job.

　　MINIMUM Requirements

　　Education

　　High School Diploma or GEDLicenses

　　Valid state driver’s license with an acceptable driving recordExperience

　　At least two (2) years’ administrative work experience, preferably with electronic contracts.Knowledge, Skills and Abilities

　　Bilingual Spanish preferred

　　Proficient computer skills

　　Accurate mathematical skills

　　Detail oriented

　　Ability to learn funeral/cemetery/care center industry acumen

　　Cognitive ability including reasoning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

　　Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives

　　Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated

　　Ability to build professional and trusting business relations across the Territory

　　Professional written and verbal communication skills

　　Willingness to work in the death industry

　　Work CONDITIONS

　　Work Environment

　　Work indoors during all seasons and weather conditions

　　Comply with Field dress code policy

　　Work Postures

　　Frequent, continuous periods of time standing, up 6 hours per day

　　Sitting continuously for many hours per day, up to 6 hours per day

　　Climbing stairs to access buildings and cemetery property frequently

　　Physical Demands

　　Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

　　Lifting, pushing, pulling up to 10 pounds

　　Work Hours

　　Working beyond “standard” hours as the need arisesCompensation:

　　$17.00 to $21.00 an hour

　　Benefits:

　　MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program

　　Postal Code: 91740

　　Category (Portal Searching): Administration and Clerical

　　Job Location: US-CA - Glendora

　　Job Profile ID: F00084

　　Time Type: Full time

　　Location Name: Oakdale Memorial Park, Crematory and Mortuary