Smartsheet is looking for a leader to help expand and lead our Large Enterprise Customer Success team. The right candidate is passionate about helping enterprise customers realize value from Smartsheet, growing and developing team members, and delivering strong business results.As the RVP, Customer Success, you will partner closely with other Smartsheet leaders across Customer Success, Sales, Support, Professional Services, Marketing and Product to drive strong usage, retention, and growth.This important role will report to the Vice President, Customer Success. This role is open to being 100% remote from anywhere within the United States where Smartsheet is a registered employer.You Will:Manage a team of Customer Success Directors and Senior Managers, who in turn lead the Customer Success teams who are the primary owners of relationships with key Customer stakeholders and influencersMaintain awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standardsOwn and drive the renewals forecast and execution for the large enterprise segmentLead communication with the account team and be an active account strategy leader through programmatic execution of CS strategiesHelp customers achieve adoption and expertise with Smartsheet products and services. and mapping to context of Customer Outcomes Journey team value and use casesImprove the collaborative risk assessment process to identify and drive early, repeatable, scalable, and streamlined actions to address risk and drive healthy renewalsMeet the CSM culture we have where they are, and bring them on this maturity journey to more executive, business and commercially minded activities. Removing account friction to adoption, mastering onboarding processes, driving timely escalation of process breakdowns with urgency, oversee the onboarding, enablement and skill set development for Large Enterprise CSMsDevelop data driven go-to-market renewal selling strategies and plays, aligned with adoption to renewal motions at scaleSet performance targets for CS that help drive to company goals and outcomesPartner with Large Enterprise Sales Organization to build an integrated Land, Adopt, Expand & Renew motion.Meet with Senior Executives of our most strategic accounts and help guide their commercial vision utilizing our platform and technologyLead your team, through creating and executing a cohesive strategy with tangible goals, consistent performance, and tracking of key metrics to drive retention and expansionDrive programs and services that grow usage, satisfaction, customer health, renewal/expansion, and likelihood to recommend SmartsheetHire, coach and develop in office and remote individuals to be strong CS leaders of their business. Design programs to help them develop their skills and career objectivesFoster a collaborative, supportive and effective culture within the team and with internal partnersTeam with Sales, Marketing, Support and Professional Services to guide customers on their Smartsheet journey and help them maximize their investmentRepresent the voice of enterprise customers to Product and Engineering teams to drive enhancements and new capabilitiesMeet or exceed performance goals, manage budget to deliver high ROI & perform other duties as assigned.Provide thought leadership as we evolve our Customer Success vision. Help turn this vision into executable programs and processes for CSMs to deliver to our customersYou Have:Bachelor's degree in business or equivalent discipline; MBA preferredExperience leading teams to effectively land and expand a platform; Use case/solution development experience strong experience in the enterprise working with Global 2000, Fortune 500 and Fortune 50 customers15+ years experience of management experience in Cust