Job Title: Route Supervisor

　　Classification: Exempt

　　Department(s): Operations

　　Reports To: Distribution/Logistics Manager

　　Job Location: Location varies

　　Company Summary:

　　Century Linen is a fast paced, growing company and we're always seeking talent on all levels. We’re more than laundry! Tour our plants and you’ll see what we mean. Our 400 Somerville, MA Location team members operate modern, high-tech washing, drying, and finishing equipment and work in a fast-paced and upbeat environment. We have many different positions and it’s nothing like the laundry you might do at home.

　　Job Summary:

　　The primary duty of this position is to manage Route Service Representatives. This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, terminates (if necessary), and otherwise is responsible for managing the Route Service Representatives. Through management of Route Service Representatives, the Route Supervisor builds and maintains customer relationships, resolves problems, and maintains the fleet to ensure excellent customer service.

　　Essential Job Duties and Responsibilities:

　　Effective at managing subordinate employees and evaluating their performance.

　　Effective at interviewing of candidates for Route Service Representative positions

　　Capable of communication with employees on performance and direction of tasks to meet Company goals.

　　Effective at training and leading teams of employees to achieve Company goals.

　　Maintain constant contact with Route Service Representatives (RSRs), scale operators (clean & soil), service center and office management staff, external service providers and customers.

　　Manage, train and coordinate Route Service Representatives to meet and exceed operating and customer satisfaction objectives, often including daily meetings and monthly route observations.

　　Monitor Route Service Representative performance by conducting daily one-on-one meetings and monthly route observations.

　　Develop and optimize route structure to maximize customer service and control distribution expense as a percentage of revenue, including daily review of DOT trip sheets, timecards, comparison to Saucon GPS report, and rearranging stops among RSRs as needed to meet budget expectations.

　　Analyze data to evaluate and coach team members towards performance improvement in areas including product penetration, service commitments and productivity.

　　Structure documentation of, delivery of, and receipt of materials

　　Assist with measurement and documentation of customer satisfaction issues related to delivery of materials, including customer visitation.

　　Manage Par Levels at each designated account.

　　Assist with compliance to company and insurance carrier policies and directives, including assisting with monthly training and Safety In-Services

　　Assist with compliance to Federal and State DOT regulations, including monitoring and managing issues related to Drivers Licenses and medical cards.

　　Supervisory Responsibilities:

　　The primary duty of this position is management. This position oversees the activities of Route Service Representatives, and serves a critical role in their hiring, training, scheduling, performance evaluation and management, task assignment, discipline, and if necessary, recommending and communicating their termination. Route Supervisors should be prepared to manage an entire team of Route Service Representatives (and may also supervise Scale Operators and Vehicle Loaders) that reports directly to them.

　　Minimum Qualifications:

　　2+ years of progressive production experience and responsibilities

　　Able to balance and achieve positive results in the areas of safety, quality, productivity, cost and employee relations.

　　Knowledge of plant equipment and safety methods

　　Experience improving a system of production control, standard operating procedure, safety, and quality control.

　　Good communication and human relations skills

　　Strong teamwork skills- ready and willing to work closely with team members.

　　Quality orientation and high attention to detail

　　Able to manage multiple tasks and priorities and easily adapt to changing situations.

　　Open to and able to work either shift (day shift is 6am to about 3pm and 2nd shift from 3pm and on), and willing to rotate shifts depending on production need.

　　Open to long hours and working weekends (Sat/Sun)

　　Must be able to assist Shift Manager in improving a system of production control, standard operating procedure, safety, quality control, and performance management.

　　Preferred Qualifications:

　　Supervisory experience

　　Class A Commercial Driver’s License

　　Travel Required:

　　The Route Supervisor works in an office environment within the service center, with some auto travel to customer locations. Travel is expected to take up 10% of work time, typically requiring riding with Route Service Representatives to evaluate work practices, vehicle performance, and meeting with customers. Employees are responsible for creating and submitting expense reports each week for expenditures incurred during travel.

　　Physical Requirements:

　　This position works predominantly within an office environment. The position requires considerable sitting, standing and walking. Physical demands can involve lifting and handling linens (clean and soiled) and textile products of up to 50-70 pounds.

　　Work Environment:

　　This position exists primarily within the plant environment, with periodic office work. The plant environment can be loud, has wet areas, chemicals, and other hazards. The position requires the ability to communicate in person, telephonically and via email.

　　Note: This job description is not an employment agreement or contract, nor designed to contain a definitive listing of activities, duties or responsibilities required of the employee.

　　Equal Opportunity Employer Veterans/Disabled

　　Century Linen is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you’d like to view a copy of the company’s affirmative action plan or policy statement, or you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please call to 617.702.8429. This number is exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Equal Opportunity Employer Veterans/Disabled.