Job Number 24011867

　　Job Category Rooms & Guest Services Operations

　　Location Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Rooms Division Manager, opportunity awaits.

　　Position Summary:

　　Oversee and direct all aspects of departmental operations, making business decisions for the department

　　You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget

　　Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met

　　Review reports and financial statements to determine Rooms operations performance against budget

　　Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

　　Manages staffing levels to ensure that guest service, operational needs and financial objectives are met

　　Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure

　　Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

　　Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals.

　　Develop and manage relationships with key stakeholders, both internal and external.

　　Ensure you and the team uphold all company policies and procedures whilst demonstrating Marriott Hotel’s core values.

　　About You:

　　Experience with OPERA property management system or similar

　　Relevant experience in a similar managerial role

　　Working rights in Australia

　　Enthusiastic to escalate your career

　　Self-motivated, driven and energized in a fast-paced environment

　　Armed with smart solutions and a can-do attitude

　　Our Benefits:

　　Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

　　Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

　　Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

　　Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

　　Opportunity to receive Employee Referral Incentives and get paid for working with your friend

　　Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

　　Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.