Company Description

　　For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

　　Job Description

　　Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

　　Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

　　These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

　　Specific Roles and Responsibilities That Create the Essential Toronto Experience:

　　First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean.  The luxury our Guests experience will ensure their return.

　　Consistently offer welcoming, friendly and warm service to external and internal guests.

　　Provide intuitive service, engaging with external and internal guests and anticipating their needs.

　　Foster positive cross departmental relationships to create a seamless experience

　　Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives

　　Clean and sanitize all assigned  guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies

　　Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards

　　Consistently update and record all cleaned rooms in provided mobile devices

　　Report any maintenance needs required in guest rooms, service areas and public spaces

　　Communicate any specific guest requests or concerns with a Housekeeping leader

　　Participate in deep cleaning of rooms as required

　　Return and properly tag all lost and found articles in the Housekeeping Office

　　Working safely to prevent injury

　　Performs other related duties and follow hotel standards as assigned/applicable.

　　Will work weekends, holidays and shift work as scheduled

　　Qualifications

　　Previous housekeeping experience an asset

　　Excellent communication and organizational skills

　　Strong interpersonal and problem solving abilities

　　Highly responsible & reliable

　　Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

　　Ability to focus attention on guest needs, remaining calm and courteous at all times

　　Physical Aspects of Position include but are not limited to the following: 

　　Constant standing and walking throughout shift

　　Frequent lifting and carrying up to 50 lbs

　　Constant kneeling, pushing, pulling, lifting

　　Frequent ascending or descending ladders, stairs and ramps

　　Standing for entirety of 8 hour shift

　　Visa Requirements: Must already be legally permitted to work in Canada.

　　Additional Information

　　What is in it for you:

　　Employee benefit card offering discounted rates in Accor worldwide

　　Complimentary hot or cold shift meals

　　Learning programs through our Academies

　　Opportunity to develop your talent and grow within your property and across the world!

　　Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

　　Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax Free Savings Account (TFSA)

　　Complimentary dry cleaning of business attire

　　Paid time off including vacation, sick and statutory holidays