RM - IT Customer Service Representative Help Desk Analyst

　　Remote

　　IT Help Desk Analyst

　　Provides daily helpdesk phone, email, voicemail, and chat support to meet or exceed relevant contractual obligations and Service Level Expectations.

　　Assists with monitoring helpdesk-related ticket Service Level Expectations.

　　Assists with creating and maintaining process documentation and communication templates related to helpdesk activities.

　　Identify issue trends and work with the supervisor to identify and propose process improvements to mitigate or resolve them.

　　Escalates helpdesk tickets as necessary and follows through on each issue to resolve them according to Service Level Expectation timelines.

　　Adheres to helpdesk procedures, including but not limited to quality assurance standards and processes.

　　Possess keen awareness of relevant contractual requirements, deliverables, and Service Level Expectations.

　　As project needs and priorities shift, the above responsibilities may be adjusted or expanded

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.