Job DetailsLevelEntryJob LocationCorporate Office - Tacoma, WAPosition TypeFull TimeEducation LevelHigh School Diploma or equivalent. Salary Range$22.69 - $34.04 HourlyTravel PercentageNegligibleJob ShiftMonday - FridayDescriptionSound is looking for...A Risk Operations Specialist to join our team! As the Risk Operations Specialist you will serve as the credit union's primary contact within Risk Management to receive reports of fraudulent or suspicious activity. In this role you will be responsible for regularly monitoring Verafin Alerts including researching, resolving, and collaborating with all internal and external parties to support Risk Management Department functions, including both Fraud and BSA processes.At Sound you will experience...Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.A diverse workforce with an inclusive and supportive environment.Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values.Teams that are living out the credit union philosophy of "people helping people".Fellow employees who are dependable, genuine, inclusive, and resourceful.Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.As a Risk Operations Specialist you will...Respond to inbound calls, Teams Messages, and/or emails regarding fraud, suspicious activity and conduct follow-up with branches, other departments, and members when necessary.Conduct outbound calls and/or written correspondence for purposes of gathering additional due diligence and/or interviewing victims, witnesses and/or suspects as needed to resolve and document within Verafin, SCU's FRAML case management system.Serve as a resource to internal parties (i.e. Branch, Contact Center) on the appropriate course of action and provide fraud prevention counseling as needed.Review Verafin Alerts related to member accounts and transactions, including but not limited to Structuring, Account Takeover, Deposit and Wire Fraud.Create and manage cases within Verafin and WeConnect, including detailed notes and supporting documentation which may be relied upon to support criminal prosecution, referral to law enforcement, and or collections, as appropriate.Triage cases, assigning cases involving moderate to advanced investigation to Sr. Fraud Investigators and/or Sr. BSA Specialists.Manage department mail, faxes, and daily reports in accordance with department procedures.Research and resolve Fraud and BSA concerns involving low to moderate amounts of investigation working with all internal and external parties to ensure all accounts are noted, placing restrictions when necessary.QualificationsOur ideal candidate will bring to the team...One to three years of experience working in a financial institution.Risk Management/Fraud experience preferred.High School Diploma or equivalent required.In addition:Must be bondableEmployer sponsorship to secure or maintain employment authorization not availableAs a team member of Sound, you will receive...These benefits in support of a true work/life balance:Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound401(k) with 4% match - Plus di