Copper Valley Telecom is currently seeking a Revenue Assurance Manager to oversee the daily activities of Billing department employees and ensure all service orders are closed and accounts contain accurate charges. The ideal applicant possesses a strong understanding of billing fundamentals, is self-motivated, and has excellent written and verbal communication skills. To be successful in thisposition, you must have keen attention to detail and experience supervising others. If you are a problem solver with an analytical mind, this position may be a great fit for you!

　　General Summary:Oversees billing process to ensure all service orders are closed and accounts contain accurate charges. Supervises daily activities of Billing Clerks. Maintains tax and surcharge rates in billing system. Approves refunds and credits. Oversees utilization of NISC programs and functions. Assists customers with escalated billing and plant issues. Oversees collection activities.

　　+-----------------------------------------------------------------------+| Essential Job Functions: |+-----------------------------------------------------------------------+| - Oversees billing process to ensure all service orders are closed || prior to billing; customer accounts contain accurate charges; and || all machines used in the billing process are in working order. || Maintains tax and surcharge rates in billing system, and audits || for accuracy. Approves refunds of credit balances and deposits. || - Supervises daily activities of Billing Clerks by managing || workflow and employee scheduling, checking work for accuracy, || ensuring appropriate staff levels, counseling and encouraging || employee growth, training employees, and answering employee || questions. || - Works with marketing group to include appropriate marketing || materials and messages with bills. || - Oversees utilization of NISC programs and functions including || billing, polling and rating call records, service orders, calling || plan and deposit refunds. Sets up and troubleshoots programs. || Implements and trains employees on program modifications and || enhancements. || - Assists customers with billing or plant issues by answering || questions, authorizing credits, and solving escalated customer || problems. || - Oversees collection activities to ensure effective collections || program. Works with collection agents and small claims court as || necessary. || - Assists with coordination of telephone directory publication || - Performs all other related duties as assigned. * || || *These tasks do not meet the Americans With Disabilities Act || definition of essential job functions and are usually less than 5% of || time spent. However, these tasks still constitute important || performance aspects of the job. || || Education and Experience: High School diploma or equivalent plus || three years clerical or office management experience in a || customer-oriented business. A minimum of one year of supervisory || experience is required. Bachelors degree in business or related field || preferred. |+-----------------------------------------------------------------------+| |+-----------------------------------------------------------------------+