Job Family: SCM-Procurement / Supply Chain Logistics

　　Req ID: 402775

　　Job Posting Title: Returned Goods Order Management Operator

　　Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

　　We are looking for an Returned Goods Order Management Operator. This role will be based in Johnston City, TN.

　　Role Description:

　　Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.

　　Respond and resolve problems in a timely and accurate manner while providing excellent customer service.

　　"Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions

　　Manage the data workflow, as it interacts with the workflow in the CRM tools

　　Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates.

　　Primary focus will be supporting multiple product lines within assigned business segment for customer types including industrial, and construction distributors, end user accounts, and OEMs.

　　Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.

　　Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.

　　Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.

　　Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.

　　You’ll win us over by having the following qualifications:

　　Basic Qualifications:

　　Margin Review and Analysis of Orders with Manager and/or Business Finance Controller

　　Execution of Final Invoice in Coordination with Product Manager and Technical Closing of the Order

　　Post Sales Activities, Replacement Parts, Customer Reconciliation of Billing Discrepancies, and Disputes

　　Secure wireless and/or automation product experience may be required; associates degree in related discipline is preferred.

　　5+ years of practical Customer Support and/or purchasing experience and/or related field

　　Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution.

　　Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.

　　High Level of professionalism and excellent customer service skills.

　　Ability to multitask and handle a high volume of work accurately.

　　Excellent verbal, written, and organization skills.

　　Desire to grow within the company.

　　Ability to work within a team environment.

　　Must be a self-starter.

　　Strong data analytical and problem-solving skills in identifying patterns and trends.

　　Preferred Qualifications:

　　5+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.

　　Experience with managing software applications preferred

　　Knowledge of SAP, CRM systems and Quotation tools.

　　You’ll benefit from:

　　Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

　　The pay range for this position is . The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

　　Create a better #TomorrowWithUs

　　About Siemens:

　　We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

　　Our Commitment to Diversity, Equity, and Inclusion:

　　We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .

　　Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

　　Equal Employment Opportunity Statement

　　Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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