ABOUT YOU

　　This opportunity is mainly an administrative and coordinating role: working with the retailer’s personnel to help maintain and develop relationships between Intertek and the retailer.

　　Required skills and experience:

　　Microsoft office and systems/reporting tools

　　Highly organised with strong attention to detail.

　　Driven and energised – can work independently.

　　Ability to deliver exceptional customer service.

　　Can provide evidence of working in a fast-paced working environment

　　Demonstrates a high level of personal organisation and time management to ensure deadlines are met.

　　Knows when and how to communicate clearly at different levels of seniority.

　　Drive performance through monitoring KPI results to ensure expectations are met

　　Confident communicator (written & oral) and able to build rapport, quickly and effectively.

　　Demonstrates flexibility and resilience in order to meet the demands of the role

　　Experience of TIC industry or working within retailer is beneficial but not essential.

　　Experience of Textiles/Toys etc would be an advantage but not essential.

　　ABOUT THE OPPORTUNITY

　　Key activities:

　　To work alongside the relevant contacts both in the retailer and within Intertek such as the Intertek Account Manager, Operational and Technical teams.

　　Tracks progress of projects to ensure turnaround times and performance metrics are met.

　　Produce reports on KPIs, highlighting any trends and recommending areas to deliver continuous improvement – in a timely manner.

　　Investigates all reported issues with urgency and identifies any areas of commonality with a view to ensuring a permanent fix is installed.

　　Use the data portal to manage information.

　　Maintain records of all relevant information.

　　Ensure products compliance to company, industry and regulatory standards.

　　Participate in and facilitate communication between the retailer and the wider Intertek network to ensure key projects and programmes are delivered within agreed timelines. Acting as the central point of contact in all communication.

　　To be a proactive member of the wider retailer technical team and input into process improvements where necessary.

　　WHAT WE OFFER

　　Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.

　　Competitive salary/benefits

　　Development and career opportunities around the Globe

　　Working in a highly motivated team and dynamic working environment

　　We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.

　　Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.