Role purpose

　　The Retail Trainer is accountable for updating, coordinating, and delivering learning programs to new and existing team members. Programs ranges from onboarding, sales techniques, customer service, compliance and company protocols, with a combination of facilitator led and on the job training. Furthermore, the role will also be responsible for coaching and mentoring Sales Colleagues, working closely with the Learning and Development Manager, Retail Leaders and Compliance and Assurance Team to support and enhance the capability of the retail team.

　　The successful candidate is passionate about supporting the growth and development of retail colleagues and possess exceptional communication skills. The individual will have a patient and caring nature, demonstrating a positive and can-do attitude. Although previous experience is an advantage, the right candidate must have a drive to deliver outstanding training experiences and be an ambassador for all things learning. Travelling to various store locations Country wide is required and can formulate up to 50% of the role at times.

　　Key accountabilities

　　Plan and coordinate training sessions ensuring effective organisation and communication with key stakeholders

　　Facilitate the onboarding program to new hires via Teams or face to face training

　　Provide ongoing support and coaching throughout the new hire probation period to ensure the 30/60/90 new starter pathway is followed and completed

　　Supply feedback to leaders and the HR Team on new hire progress and performance

　　Train retail colleagues on policies, products and changes when necessary

　　Train and coach colleagues on sales techniques and methods to promote our products and services effectively

　　Work with Compliance and Assurance to deliver, track and maintain compliance standards and changes. This also includes spot audits on performance, compliance knowledge and procedural understanding.

　　Collect and collaborate feedback from key stakeholders to monitor the delivery and quality of training

　　Identify training gaps and provide feedback to the L&D Manager, supporting the development of training content and resources

　　Develop training plans and provide one on one/group coaching when skills gaps or performance issues are identified

　　Develop and manage the training calendar to ensure effective allocation of time and resources to achieve business outcomes

　　Support the retail team when required in store

　　Create a culture of learning by being the learning ambassador for Travelex, communicating learning opportunities and encouraging participation

　　Experience, skills and attributes

　　High level of communication skills (written and verbal)

　　High level of organisation skills with the ability to plan effectively and manage complex training calendars

　　Ability to build strong relationships and positively engage relevant stakeholders

　　Ability and willingness to travel across our ANZ/NZ network on a regular basis

　　Passionate about providing exceptional learning experiences and supporting the growth and development of others

　　Demonstrated understanding of adult learning principles

　　Able to plan, evaluate and report on learning outcomes

　　Energetic and independent self-starter, confident to make decisions effectively in a fast paced and dynamic environment

　　Experience in a past paced retail environment is highly desirable

　　Experience in facilitation, on the job training, coaching and mentoring is highly desirable

　　Experience is Articulate Rise and StoryLine is highly desirable

　　Proficient in using Outlook, MS Teams and PowerPoint

　　Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

　　Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.