We are recruiting for a Retail Supervisor, Food & Nutrition Services tojoin our team!

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　　DepartmentFood Services

　　Job Summary

　　Supervises Retail, Catering, Vending and Administrative Support staff inthe department and performs routine duties related to the retail and cateringoperations. Responsible for modeling exceptional customer service for allinternal and external customers. Respond to and manage customer complaints,concerns and suggestions for improvement. Provide timely service recovery forany meal errors or customer services concerns. Monitors cash flow, makescash deposits and handles payroll. Performs Performance Improvement audits asrequested to ensure compliance to regulatory and quality standards. Compilesand maintains records of food use and expenditures. Follows and implementsHACCP guidelines. Complies with regulatory agency requirements. Supervises theRetail Food Services Operations and day-to-day activities of employees.General cleaning and stocking as assigned.

　　Essential Functions:Provide excellent customer service to customers, visitors, and employees.(10%)Offer assistance to customers needing help, including but not limited toserving, carrying tray, filling beverages, and escorting to cashregister and table. (10%)Use AIDET in all customer interactions. (10%)Learn customers' preferred names and use in conversation. (10%)Promotes positive interpersonal relationships with fellow employees,customers, and visitors. (10%)Treats everyone with courtesy, dignity, empathy and respect;consistently models courteous and respectful verbal and non-verbalcommunications. (10%)Assist customers in making meal selections, ordering and suggestive sellingappropriate add-on items. (10%)Organizes, directs, and coordinates functions and activities in the foodservice department to ensure regulatory compliance. (10%)Plans, schedules, coordinate, and assign work and establish goals andpriorities for employees. (10%)Monitors the preparation and serving of food and beverages for retail,catering, vending and Starbucks and prepares as required. (10%)Prepares food according to recipes, menus, special dietary or nutritionalrestrictions, or number of portions to be served. (0%)Ensures standards of quality, hygiene, and efficiency are met throughoutthe food service operation. (0%)Resolves problems encountered by employees during the course of theassignment. (0%)Uses a variety of kitchen utensils and equipment including a food processor,meat slicer, mixers, buffalo chopper, and blenders. (0%)Alerts Manager to problems and needs concerning equipment and supplies.Conducts monthly inventory as required. (0%)Detects and reports spoiled or unattractive food, defective supplies andequipment or other unusual conditions. (0%)Maintains and establishes departmental policies, procedures, objections,quality assurance programs and health and safety standards. (0%)Ensures that necessary sanitary levels are maintained throughout the foodpreparation process, and that all foods prepared meet existing standards forquality, freshness, taste, and appearance. (0%)Ensures overall department cleanliness, including sweeping, mopping,trash and cardboard removal, floor drains, washing and sanitizing dishware, and compliance with the master cleaning schedule. (0%)Directs activities of one or more workers who assist in preparing and servingfood and beverages. (0%)Reviews work upon completion for adherence to standards. (0%)Develops the performance evaluation program for functions within the unit,monitors and document employees' performance, provides ongoing feedbackregarding levels of pe formance and formally evaluates employees in relationto performance. (0%)Receives formal and informal grievances and conducts preliminary discussionsfor settlement when necessary. (0%)Initiates and recommends disciplinary action for employees as necessary. (0%)Develops and implements initial staff training and ongoing developmentplans, cross training of employees, specific job-related training andother approaches to provide opportunities for staff flexibility anddevelopment. (0%)Functions as a team player in the department, knowing when to ask forassistance as needed and being willing to assist others when requested. (0%)Provides coverage as needed at all retail locations, including OutpatientMedical Center (OMC) Cafe (0%)Attends meetings to coordinate work with other functional areas and resolveproblems specifically related to the supervised function including departmentspecific committees and leadership development courses. (0%)Uses manual and automated methods to prepare regularly scheduled or specialreports, and to compile data for reports. (0%)Manages digital menus to ensure compliance and accuracy of nutritionalinformation. (0%)Provides clerical and technical support to the Food Services Department. (0%)Enforces proper cash handling... For full info follow application link.

　　"Denver Health is committed to provide equal treatment and equal employmentopportunities to all applicantsand employees. Denver Health is an Equal Opportunity Employer and does not