Description

　　Looking for the opportunity to learn in a continuously evolving environment, develop new skills, grow your career, drive innovation and act as business owner in an international and multilingual team?

　　Based in Bratislava, our Retail Account Management (RAM) team mission is to lead our vendors (partners selling across all Amazon EU marketplaces) to mutual success (that benefits our customers) by guiding them, building trust and passionately challenging ourselves as well as the status quo.

　　We proactively reach out to our established vendor base, especially via phone and via email, more occasionally meeting in person. Our key function is negotiation, associated with educating vendors on how to optimize their growth, operational performance and supply chain, as well as leveraging sustainable and self-service solutions.

　　We also continuously simplify processes, improve the quality of vendor interactions and drive scalability and automation by partnering with Business, Tech and Product teams thanks to our unique position of process experts exposed to daily vendor facing activities.

　　Our performance is evaluated on various metrics that measures impact related to the business profitability and growth of our vendors, as well as your contributions towards projects and process/tool improvements.

　　BENEFITS

　　• We foster a respectful, flexible and inclusive environment for every teammate, with equal opportunities for professional growth.

　　• We provide access to a global learning library (self-learning, instruct-led classroom, virtual webinars) and a dedicated mentorship program to continuously learn and develop new skills.

　　• We provide an extensive onboarding program and continuous learning sessions, from retail knowledge to business and negotiation skills, to set Account Managers for success.

　　• We offer the opportunity to practice and improve language skills with the possibility of language course sponsorship, based on the business needs.

　　• We are a 'promote from within' company and firmly believe in career development and progression. 50% of our opportunities are filled by internal candidates and 70% of internal transfers from our team join international teams outside Slovakia.

　　• Career growth opportunities within the department include Category Manager, Program Manager, Project Manager, Team Manager, Business Analyst

　　• We work Mon - Fri and offer flexible hours allowing you to come earlier or finish later; helping to improve the work-life balance.

　　• We provide to the flexibility to work from home 2 days/week alternating with working from the office 3 days/week – upon agreement with your manager.

　　• We offer the possibility to work from abroad (EU) up to 20 working days a year, upon agreement with your manager.

　　• We work with multinational cross-functional teams providing international experience and opportunity to travel to other Amazon EU locations

　　• We hold 25 sporting and social events that all employees can get involved in; from movie nights and online quizzes to hiking day trips and summer celebrations.

　　• We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.

　　• We promote Sustainability in the community with site and community events toward our global Climate pledge.

　　Base pay for this position starts from EUR 1650 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

　　Key job responsibilities

　　• Managing portfolio of up to 40 vendors of a specific Product Group, advising individual business solutions to increase profitability and growth of the managed accounts in EU

　　• Negotiating annual terms and conditions as well as costs throughout the year, and proposing new services with our vendors to build joint business plans with Amazon

　　• Optimizing vendor’s portfolio of products listed on the Amazon marketplace, raising their product/brand awareness, visibility and sales

　　• Collaborating with vendors to improve their operational performance and supply chain

　　• Demonstrating natural curiosity to learn a variety of internal business tool, programs and processes to identify the right business opportunities, balancing Amazon needs and vendor experience

　　• Managing business and legal escalations through critical problem solving to find sustainable solutions

　　• Conducting deep dives to identify new solutions, to overcome roadblocks, to innovate and automate processes

　　• Cooperating with internal stakeholders to deliver business driven projects, including process creation, reporting, training and peer support

　　About the team

　　Our team is committed to creating a positive team culture, with focus on individual strengths and team development. We consciously drive our people’s growth and development by increasing task complexity, skills, process knowledge, ownership and by fostering innovation. We do this through 1on1 discussions, quarterly individual career growth planning, role scope assessments and providing opportunity for stretch assignments and projects. We are experienced negotiators, who value unique skills of each individual.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bratislava, SVK

　　Basic Qualifications

　　• Experience in Sales, Account Management, Business Consultant or other relevant field for 1+ years

　　• Language skills: Fluent English

　　• Proven ability to lead negotiations, influence and persuade business partners and to balance vendor needs and business needs

　　• Ability to effectively and efficiently complete challenging goals or assignments, and manage multiple priorities at once

　　• Can perform deep investigation issues, and provide solutions and makes decisions based on data analysis and collaboration with various internal stakeholders

　　• Strong interpersonal and effective communication skills; being at ease on the phone (30% of the day spent on phone/conference calls)

　　• Strong interpersonal and communication skills

　　• Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations

　　• Identify opportunities or improvement and drive automation, simplification and scalable solutions

　　• Applies Agile way of working allowing efficient decision making, being sales driven and solution oriented

　　• Contributes to a positive team environment

　　• Strives to continuously improve and challenge oneself and contributes to overall team growth by mentoring and coaching others

　　• Confident in using Microsoft Package (especially Excel);

　　Preferred Qualifications

　　• Previous experience in Retail, especially in area of Softline’s/Consumables/Hardlines or Consumer Electronics is a benefit, but not a must

　　• Experience in Project management or Program management

　　• Enthusiasm and strong self-motivation

　　• Exemplary performance record, particularly with regard to quality & productivity

　　• Excellent presentation, interpersonal, verbal and written communication skills

　　• A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking

　　• Advanced excel (programing macros / scripts) or SQL knowledge advantageous

　　• Additional language is a plus (German, French, Spanish, Italian, Polish, Dutch or Swedish)

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.