Job Summary:

　　Oxbow Bar & Grill Supervisor will be responsible for exceptional service to all guests, developing and maintaining a strong team environment. Responsible to support the Oxbow Bar & Grill management team with the day-to-day operations of Oxbow Bar & Grill, including private events.

　　Essential Functions

　　Responsible for daily functions of the Oxbow Bar & Grill and any other food and beverage special events as directed by the outlet General Manager or Director of F&B

　　Ensure that scheduled functions are complete and are set up accurately

　　Assist in maintaining a motivated, interactive positive team

　　Assist with on boarding and training staff

　　Maintain professionalism with team members, managers and guests.

　　Open and close shift in accordance with the manager’s checklist

　　Greet guests, initiate conversations with guests and solicit feedback from guests.

　　Handle daily scheduling of team members and adjust when necessary

　　Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.

　　Solve team member issues such as call outs or any other daily issue that should arise with team members

　　Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.

　　Stay on the floor the entire meal period

　　Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.

　　Ensure daily side work has been completed prior to staff leaving

　　Ensure team is in proper uniform/approved attire

　　Attempt to limit problems and liability related to customers' drinking by following TIPS practices

　　Ensure team members are aware of all applicable laws regarding alcoholic beverages

　　Monitor and maintain tables

　　Rotate stations fairly

　　Demonstrate positive communication with team

　　Maintain fair and consistent coaching and counseling

　　Attend meetings as necessary

　　Communicate and maintain positive inter-departmental relations

　　Check identification of customers in order to verify age requirements for purchase of alcohol

　　Communicate with managers and next shift any issues

　　Other duties as assigned by Director of Food & Beverage or Luminary Hotel General Manager

　　Qualification Standards

　　Education & Experience

　　High School diploma or higher

　　Previous Hospitality Food & Beverage experience required

　　Excellent customer service skills

　　Excellent communication skills, both verbal and written

　　Ability to use technology e.g. tablets, iPads  

　　Experience with Micros POS preferred

　　Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

　　Physical Demands

　　Ability to sit or stand for extended periods of time

　　Ability to communicate clearly

　　Corrected vision to normal range

　　Ability to work long hours as needed

　　Mental Demands

　　Make sound judgments quickly

　　Work on multiple tasks, making appropriate progress towards deadlines

　　Able to work independently, take direction, and provide direction to others

　　Manage differing personalities within the office, the hotel, and the community

　　Maintain the highest degree of confidentiality

　　Ability to work effectively in stressful, high pressure situations

　　Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

　　NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

　　We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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