Overview

　　A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

　　Responsibilities Include:

　　• Able to perform all responsibilities of restaurant team members

　　• Lead team meetings

　　• Deliver training to restaurant team members

　　• Ensure Brand standards, recipes and systems are executed

　　• Create and maintain a guest focused culture in the restaurant

　　• Review guest feedback results and implement action plans to drive improvement

　　• Communicates restaurant priorities, goals and results to restaurant team members

　　• Execute new product roll-outs including training, marketing and sampling

　　• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

　　• Control costs to help maximize profitability

　　• Completion of inventory on a periodic basis as determined by Franchisee

　　• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

　　• Completion of DCP and other vendor orders

　　• Conduct self-assessments and corresponding action plans

　　• Ensure restaurant budget is met as determined by Franchisee

　　• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies

　　• Engages with Dunkin’ Brands Field Operations team as appropriate

　　Management Responsibilities Include:

　　• Recruit, hire, onboard and develop restaurant team members

　　• Plan, monitor, appraise and review employee performance

　　• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

　　Education/Experience:

　　• Basic computer skills

　　• Fluent in spoken and written English

　　• Basic math and financial management

　　• Previous leadership experience in retail, restaurant or hospitality

　　• College Degree preferred

　　Key Competencies

　　• Strong analytical skills and business acumen

　　• Works well with others in a fun, fast-paced team environment

　　• On time, demonstrates honesty and a positive attitude

　　• Willingness to learn and embrace change

　　• Ability to train and develop a team

　　• Guest focused

　　• Time Management

　　• Problem solving

　　• Motivating others

　　Physical Demands/Working Conditions:

　　• Standing on feet

　　• Repetitive motion including bending, stooping and reaching

　　• Lifting packages (if applicable)

　　• Wearing a headset (if applicable)

　　• Working in a small space