SUMMARY

　　Primary responsibilities include conducting a comprehensive needs assessment for individuals and families seeking assistance. The Resource Navigator Manager is responsible for carrying a caseload of clients applying for emergency assistance programs, conducting screening and determining the eligibility for all of SMOC's programs. In addition to the assessment, duties include working with clients during the assistance application process to ensure all cases follow state set rules and regulations, furthermore, provide information and referrals (I&R) for community-based resources and connecting clients to additional internal/external services, based on their needs.

　　Why Work for SMOC?

　　Flexible schedule, work/life balance and a 35-hour work week.

　　Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

　　Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

　　Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

　　Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

　　EyeMed Vision Insurance

　　403(B) Retirement Plan with a company match on day one.

　　Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

　　Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

　　PRIMARY RESPONSIBILITIES

　　Assess each family and individual's resource needs and develop a plan.

　　Work collaboratively with the Intake and Triage team assessing the client's file and verifying the crisis for all individuals/families seeking assistance; which includes ensuring completion of the case file, and/or requesting additional documents from the client based on need, following program requirements.

　　Maintain direct contact with applicants, landlords, internal stakeholders, and advocates, to ensure applications are successfully processed promptly.

　　Carry an ongoing caseload of cases while continuously accepting new cases; follow state guidance on cases, denials, and submitting them for final review.

　　Participate in ongoing trainings and meetings offered by the state and understand thoroughly all programs' rules and guidance.

　　Serve as client advocate, mediate, and negotiate with landlords, relevant companies, and third-party vendors to ensure client's stability.

　　Create systems for communication and documentation for all relevant stakeholders (state, city, SMOC, etc.).

　　Participate and collaborate with other SMOC departments and staff to ensure appropriate case coordination between all SMOC programs including the HCEC, Individual and Family Emergency Services, and other departments to assure maximization of services and to avoid duplication of efforts.

　　Engage in continuous learning activities, including attending internal/external trainings, and staying abreast of all program guidance updates and local community events and opportunities.

　　Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

　　Maintain confidentiality of client, employee, and agency information following federal and state laws and funder requirements.

　　Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.

　　Other duties as assigned.

　　KNOWLEDGE AND SKILL REQUIREMENTS

　　Associate degree with one year of relevant work experience in social services or housing services with low-income, minority, and disabled individuals preferred. OR three years of direct care/social service experience.

　　Strong oral and written communication skills in English; bilingual in either Spanish or Portuguese strongly preferred

　　Experience in customer service, and working in a fast-paced environment a plus

　　Working knowledge of Microsoft Office applications, Internet search, and databases.

　　Ability to work independently and carry an ongoing caseload

　　Ability to work under pressure and handle time-sensitive tasks.

　　Assessment, advocacy and case management skills a plus.

　　ORGANIZATIONAL RELATIONSHIP

　　Directly reports to the Managing Director of MetroWest Community Services.

　　Indirectly reports to the Division Director of Housing Assistance Programs.

　　The direct report of this position is the Triage Specialist.

　　PHYSICAL REQUIREMENTS

　　Must be able to sit or stand for a prolonged period.

　　Must be able to operate a computer and complete extensive paperwork.

　　Must be able to lift 25 lbs.    

　　WORKING CONDITIONS

　　As part of the responsibilities of this position, the Resource Navigator Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

　　We are an equal opportunity employer committed to diversity in the workplace.

　　Monday - Friday 9:00am - 5:00pm

　　35 Hours per week