Do you want to work for a company with excellent benefits and work for a company that values your work-life balance?

　　Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Residential Overhead Door Service Manager with integrity and professionalism to join our team in Montgomery, Alabama.

　　Residential Overhead Door Service Manager Description:

　　The Residential Overhead Door Service Manager is responsible for management activities, including establishing department development plans for installation, service, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, installations, and maintenance in accordance with profit objectives and directives.

　　Who You are:

　　You have great communication and strong leadership skills.

　　You can multi-task in a fast-paced work environment

　　You work well with a team.

　　You have excellent work ethic and leadership skills.

　　What You will be responsible for:

　　Supervise and lead Residential Overhead Door Technicians and Installation Crew.

　　Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians.

　　Conduct ride-alongs with technicians and provide feedback.

　　Ensure all repairs and installs are completed to the highest quality standards and if necessary all permits are obtained.

　　Communicate and monitor goals.

　　Manage workload and schedules to best utilize manpower and maximize profits

　　Ensure technicians are being dispatched effectively.

　　Assist technicians with issues while in the field.

　　Facilitate weekly meetings.

　　Resolve customer issues or concerns to ensure complete satisfaction.

　　Ensure all department operations are carried out in compliance with local, state, federal, and company requirements.

　　Ensure all team members comply with OSHA safety standards.

　　Harness a safety culture.

　　Provide feedback to fellow managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business.

　　Manage and stay within departmental budget.

　　Achieve budgeted gross margin.

　　Meet or exceed all company goals.

　　Maximize lead opportunities, retain, and grow Maintenance Membership clients.

　　Manage inventory, equipment, and service fleet.

　　Review and approve new products and services.

　　Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports.

　　Carry out additional duties as assigned.

　　Obey and teach the company Code of Ethics Team Rules and Team Philosophy.

　　One-third of your time should be spent recruiting the right Team Members, one-third of your time should be spent training those team members, and then the last one-third should be spend supervising, administrating, and motivating your team. Manage your time in these proportions and you will be a successful Residential Overhead Door Service Manager.

　　Who We are:

　　We believe in Doing the Right Thing

　　We believe in Service Excellence

　　We believe in Mutual Respect

　　We believe in Delivering Happiness

　　We believe in Safety

　　We believe in Continuous Improvement and Dedication

　　Perks:

　　Competitive Wages including the possibility of job p erformance incentives as well as job completion bonuses

　　401K Benefits with match program

　　Paid Holidays

　　Paid Time Off

　　Health insurance plan for team members and their families

　　Life Insurance for team members and their families

　　Long Term and Short Disability

　　Vision Insurance for team members and their families

　　Dental Insurance for team members and their families

　　Company provided iPhone

　　Incentive Programs

　　LegalShield

　　Marketplace Chaplains

　　On staff National Certified Counselor

　　Opportunity for person growth and advancement

　　Flexible Spending Account (FSA)

　　Dependent Care FSA

　　Qualifications and Skills:

　　At least 5 years in a leadership experience

　　Computer skills, specifically the ability to use Microsoft Outlook, Word, Excel, PowerPoint

　　Valid driver’s license

　　Ability to work well in a team environment

　　Strong written and verbal communication skills

　　Ability to establish priorities and drive results

　　Ability to multi-task in fast-paced work environment

　　Preferred Qualifications:

　　Knowledge of current Overhead Door/Garage Door

　　Understanding of accounting and finance as it relates to the Overhead Door industry

　　Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older

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