Live Your Passion. Add Your Magic.

　　At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

　　We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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　　Residential Liaison

　　SUMMARY

　　The Residential Liaison is responsible for ensuring a wonderful owner experience while providing excellent customer service. The right candidate should possess strong concierge and project management skills, ability to multitask, creativity, problem solving skills and be able to work independently. Must have experience in providing information and assistance to owners regarding Maui attractions or points of interest, booking reservations for owners both within the resort and at outside facilities, properly logging all owner requests and performing follow up with owners, creating individual and personalized itineraries and maintaining good communication with other departments regarding owner requests or special needs as necessary.

　　The Residential Liaison will also work very closely with outside vendors, contractors and engineering during owner renovations or maintenance work and should have the ability to build trust and develop strong relationships with people from diverse backgrounds and cultures. Attention to detail and organization is crucial to succeed in this role.

　　ESSENTIAL FUNCTIONS

　　Assist with overall services provided to residential owners including concierge services, coordination of cleaning, maintenance, vehicle care, deliveries, etc.

　　Act as personal concierge for owners and assist with pre-arrival or in-house requests

　　Assist with new owner onboarding, preparing forms, utility setup and organizing appliance manuals

　　Prepare residences for owner arrival on property according to owner preferences and requests

　　Assist with coding and submitting invoices for payment as well as updating department checkbook

　　Assist with executing preventative maintenance plan for unsold residences

　　Assist with preparing residences for inspections and closings (walk through and identify defects)

　　Deliver owner mail and packages

　　Communicate results of weekly/monthly Preventative Maintenance Inspection program to participating owners

　　Complete Work Order Request forms received from Engineering, bill and communicate results with owners

　　Assist with preparing residences for the Montage rental program: unpacking packages and familiarizing hotel teams with residence features

　　Administrative and organizational office work

　　Create personalized WOW’s to enhance the ownership experience

　　Assist with various other projects that will enhance the ownership experience

　　QUALIFICATIONS

　　College Degree preferred

　　Minimum of two years’ experience in a luxury hotel

　　Minimum of two years’ experience in customer service

　　Excellent telephone etiquette

　　Exceptional guest recovery skills

　　Enjoy interacting with people in a fast paced environment

　　Excellent organizational and time management skills

　　Strong knowledge of MS office, including Word, Excel, PowerPoint and Outlook

　　Must possess positive attitude and passion for hospitality

　　Must be willing to participate in a learning environment

　　Must integrate company values throughout all interactions

　　Must be dependable and available to work within the resort on weekends, possibly nights and/or holidays based on business demands and owner arrivals.

　　PHYSICAL REQUIREMENTS

　　Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending and climbing. Must be able to lift at least 50 lbs. and deliver packages safely to residences or storage closets.

　　The pay scale* is $30.00.

　　*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

　　In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

　　At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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