Imagine how your ideas and expertise can change a patient's life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You'll bring your passion for problem solving and partner with various teams to influence decision-making for a product's entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology.

　　You will make an impact by...

　　• Providing ongoing moderately complex LMS front-end user support (e.g., assigning/registering for training) and resolving moderately complex issues for the assigned organization

　　• Resolving moderately complex systems issues from customer support tickets in partnership with vendor and/or team members

　　• Configuring profiles related to training assignments and completion

　　• Providing ongoing auditing of data to ensure high-level of data quality and integrity, as well as propose solutions for, and execute data clean-up efforts

　　• Assisting with smaller quality systems training projects as needed

　　• Providing end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit

　　• Being responsible for conducting moderately complex data tasks (e.g., creating and maintaining courses)

　　• Other incidental duties

　　What you'll need (Required):

　　High Schools Diploma

　　3 years experience of relevant work experience required

　　Bachelor's Degree Preferred

　　What else we look for (Preferred)

　　• Good interpersonal skills, written and verbal communication

　　• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook and related LMS systems, HRIS system such as Workday

　　• Previous experience with Service Now is a plus

　　• Must be able to receive and provide feedback in a professional, direct, and tactful manner

　　• Good problem-solving and organizational skills

　　• Ability to manage internal and external confidential information with utmost discretion

　　• Works autonomously within established procedures and practices

　　• Ability to build and maintain strong relationships across the organization to influence and achieve objectives

　　• Attention to detail

　　• Ability to interact professionally with all organizational levels

　　• Must be able to work in a team environment

　　Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.