Repair Specialist

　　Req ID: 41536

　　Job Category: Service/Technical Services

　　Milwaukee, WI, US, 53151

　　Description:

　　At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

　　Position Summary

　　Why is the Repair Specialist role crucial to our business and our Customers?

　　• With surgical instruments that are sharpened and working properly, surgeons can focus on the patient.

　　• Some of our Customers choose to utilize our mobile repair service, where we perform sharpening and repairing of their surgical instruments on site at the hospital, which means convenience for our Customers.

　　• Some of our Customers choose to utilize our in house repair lab service, where we are set up full time inside their hospital, where they have access to our repair team whenever they need, which means efficiency for our Customers.

　　• Some of our Customers choose to send their surgical instruments into one of our five national repair centers, where we have teams ranging from 25-40 that are ready to repair their instruments and return them back to the Customer within days.

　　Duties

　　• Assumes role as onsite lead for 1-2 other Repair Technicians by managing workflow and day to day Customer needs.

　　• Responsible for mentoring less experienced Repair Technicians.

　　• Repairs stainless surgical instrumentation.

　　• Responsible for Customer and account support tasks, including but not limited to, billing, quality assurance and inventory.

　　• Partners with Field Service Operations Manager to understand and achieve contract compliance and Customer satisfaction for assigned accounts.

　　• Identifies and escalates risks and issues within Customer accounts timely and effectively.

　　• Collaborates with assigned team and National Asset Management team to ensure current and new account implementation is effective.

　　Required Experience

　　• Minimum of 5 years relevant work experience, including a combination of 2 years surgical instrument repair and maintenance experience

　　• Demonstrated proficiency with operational tasks, such as coordinating, inspecting and team collaboration.

　　• Must have effective verbal and written communication skills.

　　• Must have demonstrated proficiency with Microsoft Office and other related systems and tools.

　　• Must be able to meet flexible schedules with occasional early/ late hours and occasional overnights

　　• Must be able to pass a DOT medical exam.

　　• Must have a valid driver’s license with an acceptable driving record.

　　• Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.

　　• Must maintain required vaccines.

　　Education Degree

　　High School Diploma or GED

　　What can STERIS offer you?

　　• Growth opportunity

　　• Competitive pay

　　• Annual merit bonus and incentive plans

　　• Extensive hands-on training and development

　　• All necessary tools provided

　　• Medical, vision, dental and life insurance

　　• 401(k) with a company match

　　• Paid vacation time and paid holidays

　　• Tuition assistance

　　STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

　　If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

　　STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

　　The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

　　This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Wisconsin

　　Req ID: 41536

　　Job Category: Service/Technical Services

　　Milwaukee, WI, US, 53151

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