Are you ready to bring a little extraordinary into your life? At Nespresso , we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a Nespresso cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

　　We have an exciting opportunity for a passionate Repair Operations Lead to join the Nespresso Technical & Quality team based in Rhodes with travel to Technical Service Partners based throughout Australia and NZ.

　　We are looking for a passionate and experienced Repair Operations Lead who will ...

　　Play a pivotal role in leading and guiding our Technical Service Partners throughout Australia and New Zealand. This role holds significant importance in driving technical success, optimizing service operations, and cultivating a culture of excellence in safety, food safety, and service quality. By effectively managing suppliers and providing coaching, you will empower technicians to overcome machine and process challenges, deliver exceptional service, and contribute to the growth of our business. The ideal candidate will have a minimum of 5 years hands on experience in Technical Workshop & Field Services, including experience managing technicians, preferable in Beverage appliances. Formal on-the-job training around OH&S and food safety is highly regarded.

　　Your responsibilities will include;

　　Enhancing connectivity with our Technical Service Partners and fostering the growth of technical talent through continuous mentoring, training, and coaching initiatives

　　Ensuring adherence to Nestle Nespresso guidelines by Technical Service Partners, ensuring a clear understanding of technical priorities and fostering motivation for collaboration to support our business targets

　　Assisting in setting targets and monitoring the performance of Technical Service Partners. Implementing a structured approach for regular operations reviews with all Service Partners to assess performance, track progress, and provide feedback

　　Collaborating closely with our SHEQ team to establish a safety culture at our Technical Service Partners' locations, driving awareness and improvements in O&HS and food safety

　　Planning and conducting annual ASC audits in collaboration with the SHEQ team, ensuring effective follow-up on corrective and improvement actions

　　Guiding and supporting new machine launches during field testing and Early Detection & Early Resolution (EDER) phases. Evaluating and provide feedback to the business on machine technical performance and serviceability

　　How you will be rewarded…

　　With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.

　　Monthly Nespresso credit to be used for our products and staff discounts across the Nespresso range

　　Annual bonus incentive program

　　Flexible working arrangements

　　Exceptional training and continuous personal Development opportunities

　　Quarterly staff recognition through our GreatNes awards

　　Apply Now to begin your coffee journey with us!

　　Please note: To be considered for this role you must have full working rights within the relevant location.

　　People are at the heart of our success – all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.