As our company and client portfolio grows, weve been expanding our Engagement Management team to manage customer relationships and care for our teams.

　　The engagement management team has diverse experiences: some are developers that grew into project management, some are prior executives, and others have more of a sales and account management background. Theyre different people with the same mission:

　　They bring out the best in us in 3 key ways

　　#1. They care for our makers.

　　Our craft is important-knowing how modern products are built is table stakes for the job. More importantly, managers care for their teams. Looking out for our people, their interests, their career and their success is a huge component of the role.

　　#2. They care for our clients.

　　Of course, clients matter to a professional service firm - building high trust relationships is the name of the game. But consultancies driven primarily by top line growth and maximum utilization cant also have the customers best interests at heart.

　　Can you imagine it being okay to tell a client the hard truth about their plans, knowing they might fire you?Can you imagine giving free advice knowing a customer might steal it and hire your low-cost competitor?Can you imagine steering a customer towards another firm because its in their best interest, despite you having the capabilities on staff to do the work?

　　Engagement managers do the right thing for our customers, whether thats making recommendations, helping them improve practices or keeping our team focused on the big picture.

　　#3. They care for our company.

　　ESOPs like us play the long game. We dont talk about exits, meeting PE firm demands or aggressive growth targets. Do we want to grow? Yes. Fast and furious? No.

　　Reinforcing our culture-first approach, supporting the paced growth, staying curious, and relentlessly finding better ways to work is how leaders thrive at SEP.

　　Key responsibilities:Act as the primary interface to our clients for assigned projectsUnderstand client strategy and objectivesSupport business developmentCollaborate with management team for holistic success - deciding which work to pursue, staffing teams for customer success, and creating a great employee experienceCoach and mentor team members performance and career developmentMonitor and report on project status and team performanceManage invoicing and budgets related to the project(s)Occasional travel to meet with clients (could be local or out of state)Must be legally authorized to work in the United StatesMust not require visa sponsorship or have work authorization based on OPT or CPTMust be able to work from our office in Westfield, INOur ideal candidate:Has 7+ years of experience leading software product development teamsHas 3+ years experience at a professional service firmLoves to work with creative makers to build great software productsEnjoys developing relationships with the clients we serveEmploys a servant leadership approachHas experience with Agile, Lean, and product management methodologiesHas excellent written and verbal communication skillsHas the ability to understand complex domains with many moving partsHas the ability to gracefully challenge and inspire othersHas experience working closely with a variety of stakeholdersHas experience working with (or within) large organizations and an understanding of their mechanics (budgeting, expectation management, processes, etc.)