At a Glance

Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.

Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.Who are you?

No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology. We'll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail will be essential as you note actions taken and record customer service histories in full. All of this helps to create and maintain positive customer experiences. If you're ready to grow your skills, this is a role with a lot of potential.

What is the Internet/Voice Representatives role?

It's about building relationships and turning the knowledge you gain in training into customer service wins. Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.

It's all about learning and growing.

This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Internet and Voice products and services in about a month. After that, you'll be ready to answer all kinds of technical questions, process orders, and more. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades. Our dedicated mentor program and coaching line ensure you're supported on calls. One-on-one time with group leaders and additional support staff give you everything you need to create a streamlined process for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits:

Industry-leading retirement savings and 401(k) plansComprehensive health care insurance options, dental and vision plansFlexible spending, family leave, and paid training and time offWe also offer:

Free Spectrum products and services where availableEducation assistance/tuition reimbursementEmployee discountsA selection of other programs to support team members and their families.

What's required to get started?

The minimum qualifications for the Internet/Voice Representative are:

Ability to read, write, speak and understand EnglishHigh School Diploma or GEDPreferred qualifications:

6 months or more of customer service or related experience6 months or more of basic technical support experience6 months or more heavy volume phone experience6 months or more experience working with computers and multiple software applicationsAre you ready to join our team?

Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

CRP114 2024-30153 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets