The Community Solutions Representative provides basic customer support related to Bulk/MDU Spectrum Services. The successful Community Solutions Representative will have an in-depth knowledge of the Company's Bulk/MDU offerings, technical requirements and billing information. The Community Solutions Representative will provide account management support in a manner consistent with Charter's policies, procedures and quality standards. Works under general supervision

　　Start Date - 1/19/2024!

　　Actively and consistently support all efforts to simplify and enhance the customer experience.

　　Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, mediation, enhancement, troubleshooting and, when required, de-activation.

　　Handles full service end to end billing related questions, issues and concerns ranging from general questions to payment related items as well as Video, Internet and Voice repairs by troubleshooting with customers to resolve difficult issue with video, data and phone services utilizing all available diagnostic tools and resources

　　Assists field employees in setting up and authorizing customer accounts, schedules and cancels work orders for technicians

　　Demonstrates accountability by following through on all necessary customer touch points with appropriate sense of urgency

　　Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures

　　Ability to perform other duties and/or projects as assigned

　　Required Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand English Knowledge of billing systems as well as troubleshooting for Video, Internet and Voice Demonstrated verbal and written communication skills

　　Complex problem solving skills Proven follow-up skills, accuracy and attention to detail

　　Demonstrated customer service skills, including positive phone demeanor

　　Ability to effectively train and offer guidance to other representatives Proficiency with PCs, Microsoft Office Suite and general intranet navigation

　　Required Education

　　High school diploma or equivalent

　　COP150 2023-24700 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　The pay for this position has a salary range of $20.00 to $22.75. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

　　Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

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