Description

We are looking for a dedicated Service Desk Agent to provide support and technical assistance on weekends (Saturday Sunday) and Mondays Tuesdays! In this remote role, you'll assist customers with software, hardware, and computer system issues. We are looking for someone with strong computer skills with a knack for troubleshooting, complemented by familiarity with PC hardware and software, experience in network repairs and analysis, excellent customer service and communication skills, proficiency in writing and editing process documentation, troubleshooting, and a solid knowledge of various computer systems. If you are interested in this opportunity, I encourage you to apply today.

Key Responsibilities:

Responsibilities:

• Respond to customer support requests via phone or ServiceNow

• Troubleshoot and diagnose system errors and other technical issues

• Provide remote access support to make necessary changes and fix problems

• Train other staff members on troubleshooting and diagnosing problems

• Write, edit, and revise training manuals for updated software and hardware

• Write, edit, and revise knowledge articles for technical support

• Follow up with customers to ensure issues are fully resolved

• Install or change software as needed to fix issues

• Utilize Microsoft and ServiceNow skills in daily tasks

• Maintain customer satisfaction through effective communication and problem-solving skills.

Requirements

• A minimum of 2 + years' experience in a Help Desk Analyst role or similar within the manufacturing industry

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

• Strong knowledge of ServiceNow or similar help desk software

• Demonstrated ability to troubleshoot, diagnose, and resolve technical issues

• Excellent communication skills, both written and verbal, to effectively communicate with users at all levels of the organization

• Ability to work independently and as part of a team

• High level of patience and excellent customer service skills to deal with user enquiries and complaints

• Proven ability to manage multiple tasks and priorities in a fast-paced environment

• Relevant IT certifications are highly desirable, such as CompTIA A+ or ITIL

• Availability to work in shifts, if required, as help desk support may be needed outside of regular business hours

• Bachelor's degree in computer science, Information Technology, or related field is preferred.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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